Terrible Delivery Experience – Do Not Recommend

We booked a delivery through Freight Right for two pallets weighing ~2,700 lbs. The driver showed up hours early and completely unprepared, without the proper equipment listed on the booking.

Worse, they refused to deliver to our building (despite clear instructions and confirmation), saying it was “not suitable” without any prior warning or attempt to coordinate.

They then left our pallets on the street, blocking traffic and putting our freight at risk. We had to arrange a second truck at our own expense.

This level of unprofessionalism, lack of communication, and complete disregard for basic delivery requirements was unacceptable. Do not use this company if timely and accurate delivery matters to you.

Absolutely unacceptable service from Naqel Express.

A courier delivered a heavy item to my home and offered to bring it inside himself due to the weight. While wheeling it in on his trolley, he smashed into my wall and broke a large chunk of plaster off, causing visible damage.

I immediately took photos and video evidence with the driver standing there, clearly showing both the damage and the situation.

What followed was even worse.

Instead of taking responsibility, the company falsely claimed:
• that I asked the driver to bring it inside
• that there was no damage

Both statements are completely untrue and directly contradicted by the proof I provided.

For two weeks, I repeatedly emailed and called. Each time:
• cases were closed without resolution
• no one called back
• responses were copy-paste templates
• zero accountability was taken

This is not just poor service — it is blatant refusal to accept responsibility for property damage.

The lack of professionalism, ownership, and customer care is honestly shocking. I have clear evidence and am now considering escalating this further, including formal complaints.

If you value your property and your time, do not use this company. They will damage your home and then deny it happened.

Truly one of the worst courier experiences I’ve ever had.

Be Aware. Don't book loads with these scammers or you will not get paid. We paid fuel, other expenses and driver all the way from Calgary to Quebec but SPI hasn't paid us. Along with that they havn't paid for another load. SPI hasn't paid 3 of our invoices. Almost $3000.

Disappointing company. Doesn't pay their bills or respond to emails or phone calls.

Atlas Logistics Bangladesh (Pvt.) Limited, It is a pleasure to introduce our organization and the comprehensive range of services we offer.

Atlas Logistics Bangladesh is an innovative logistics company dedicated to providing complete logistics solutions. Our dynamic and experienced team is committed to new thinking, embracing advanced technology, and applying the latest methods in the field to meet the evolving needs of our partners. We continuously strive to develop better and more efficient ways to conduct business.

Atlas Logistics Bangladesh (Pvt.) Limited is recognized as one of the leading organizations in Bangladesh for Shipping, NVOCC, Freight Forwarding, Project Handling, and all types of logistics services :

Our Services:-

 Shipping Service (MLO)
 NVOCC Service
 Ocean Freight Forwarding
 Air Freight Forwarding
 Air/Sea and Sea/Air Cargo Service
 Off Dock Service
 Customs Brokerage
 International Project Handling & Heavy Lift
 Fair & Exhibition Logistics
 Household Removal
 Warehousing & Distribution
 Consolidation
 Domestic Trucking

For more information, please visit our website: https://www.atlaslogistics-bd.com

Since 2007, Atlas Logistics Bangladesh has been operating efficiently throughout Bangladesh. Our reputation for excellent service and our extensive network across the country are well known among our customers. To further strengthen our relationships and business opportunities, we are interested in acting as your counterpart in Bangladesh.

We take pride in our commitment to maximizing customer and partner satisfaction by consistently providing competitive rates and high-quality services. Our team ensures the timely and safe movement of all import and export consignments by air and sea, including under DAP, DDP, and DDU terms.

We look forward to the opportunity of working together. For any inquiries regarding shipments to or from Bangladesh, please feel free to contact us. Our team is always ready to provide the best possible service.

Thank you for your attention and trust in our quality services.

Looking forward to hearing from you soon !

Thanks & best rgds, 

Ln. R. K. Barua (Kollol)

Managing Director,
ATLAS LOGISTICS BANGLADESH (PVT.) LIMITED
| Atlas Logistics is an ISO 9001:2000 Certified Company |

Dhaka Office :-
Prime Tower (9th Floor),
180-181, Syed Nazrul Islam Sarani,
Bijoy Nagar , Dhaka - 1000, Bangladesh.
AIN Number # 301080148
Direct tell no : 0088-2-222228458
Tel :+ 880-2- 222221758, 222226079, 222228458, 2222223951,2222223952, 48322561
Fax no: +880-2-222228458,
Cell no: +880-1727636138
WhatsApp : +8801730 710572
E-mail : rinku@atlaslogistics-bd.com
Website : www.atlaslogistics-bd.com
Google Map: https://maps.app.goo.gl/DVDk4Hpwe2npyn8e6

CHITTAGONG OFFICE :-

Al-Islam Chamber (5th Floor)
91, Agrabad Commercial Area,
Chattogram - 4100, Bangladesh
AIN Number # 301080148.
Tel : +880 -2 -333320073 & +88 02 333330118
Fax : +880-2-222228458
Sell No.: +880-1812-906550 & +88 01815-200385
Skype: bakul.Barua
E-mail: bakul@atlaslogistics-bd.com
info@atlaslogistics-bd.com
Website: www.atlaslogistics-bd.com
Google Map: https://maps.app.goo.gl/k5SurAPEV44BwzHj9

Atlas Overseas Off :- India I China I Taiwan I Hong Kong I Sri Lanka I Singapore I Malaysia I Vietnam I Indonesia I Thailand I South Korea I AUSTRALIA I Switzerland I GERMAY I FRANCE I ITALY I NETHERLANDS I CANADA I NORWAY I Sweden I Japan I UK I USA Etc.

We had an exceptional experience working with Transcrate International logistics and they are truly outstanding. Their service is professional, reliable and consistently on time. Communication is clear fast and helpful- they always keep us updated throughout the process. Their team is responsive, supportive and handles every detail with care and efficiency. We highly partner this partnership.

Very professional, and quick responses very good customer service from all the team, for all our freight needs Bridgeway has been the best by far, defiantly recommend.

It is fantastic especially Mr. Amer Al saw in Jordan he gave very good service with effort in such a way as he own the company

This was my first shipping experience from LHR-UK, and with United Cargo Links as well. I searched for multiple cargo companies and found United Cargo Links rates cheaper than any other.
They said 10-12 delivery days, but shipment was received at UK after 8 days.
Office staff is professional as well,
I must try this next time. Fully recommended.