Richard James International Ltd

United Kingdom , GB-BS11 0YB BRISTOL
Worthy Road Chittening Industrial Estate Avonmouth
Customer reviews

28 reviews

The South Atlantic Specialists

RJI are proud to be the largest independent shippers to the South Atlantic Islands. We are providing procurement, shipping and logistical solutions to large and small businesses and private individuals alike worldwide.

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Offered services

  • Air freight
  • Logistics
  • Customs services
  • Hazardous goods

Geolocation coverage

North AmericaSouth AmericaEuropeAfricaAsiaAustraliaMiddle EastNorth Africa
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.

Richard James International Ltd reviews

4.4/528 reviews
  • 3 weeks ago

    Not bad but could improve on customer service. One person in their UK office can be a bit rude and abrupt whilst dealing with customer enquiries...I will leave that to the management to find out who it is. Had enough now so my business will be going to the other shipper.

  • on 03.04.2022

    Quick tip,friendly staff.

  • on 15.03.2022

    Very helpful staff, you'll have to park across the entrance gates to unload lorries

  • on 07.02.2022

    Excellent service, friendly and helpful staff ,5 stars

  • on 10.01.2022

    Shipped a truck for a client to St Helena via R James Int' - all good.

  • on 02.12.2021

    Literally the BEST service I have received! I don't normally leave reviews but Marie and her team have been exceptional in helping me with a very large and complicated request. If i could give them 10 stars review I would.

  • on 08.11.2021

  • on 13.08.2021

    I arrived with a crate of just under 1sq metre and the staff were exceptionally helpful assisting removal from my car and even offered to help secure the lid, as yet it hasn't arrived at the Falklands but I see no reason to doubt its in good hands.

  • on 07.06.2021

  • on 21.05.2021

    excellent service the staff is very helpfull...

  • on 21.05.2021

    Worst company I have worked with. Arranged delivery with them to St Helena for items to be delivered for the March flight and on arriving to the customs in St Helena a number of items were missing.

    On contacting Richard James Ltd they notified me that they made the independent decision to deliver the missing items by ship (none of which was stated in their terms of condition or contract) without my knowledge. Meaning these items would take 2months to arrive. Furthermore I would have left the island by then.

    If I had known they had made the decision to ship the items via a ship I would not have accepted that and would have returned my products to amazon. Furthermore Richard James took no responsibility for the massive lack of communication on their part and instead shifted the blame on me not notifying them that I was leaving the island on May (which was none of their business and especially since I clearly marked all items to be delivered via Airmail). If items were not liable for air travel they should have stated this and left the items in the UK instead of making an independent decision to get them on a ship over 2 months without my knowledge.

    They stated they would assist in shipping the goods back to UK (these goods cost over £600) but have since ignored my emails in review of this. Very bad service and unable to take any responsibility. Do not arrange shipping with them. Following this and speaking to other islanders there has been issues with the company, I wish I had known sooner.

    If you can avoid this company,please do. There is another individual that can arrange shipping to St Helena if needed who is reported more reliable, trustworthy and efficient. Save yourself the hassle.

  • on 10.04.2021

    Been coming here for years you cannot beat the customer services here.

  • on 01.04.2021

  • on 25.10.2020

    I have been using this service for about 12 years. Can't recommend them enough. Fabulous, helpful staff, both in the Falklands and the UK.

  • on 30.09.2020

  • on 21.05.2020

  • on 26.09.2019

  • on 17.07.2019

  • on 27.03.2019

  • on 10.02.2019

  • on 05.11.2018

    Nice people.

  • on 14.07.2018

    Great service

  • on 02.02.2018

  • on 30.01.2018

    Great company who we have worked with for a long time. Very reliable and helpful!

  • on 20.12.2017

    Top class company.

  • on 01.11.2017

    I have been using Richard James International for the last 5 years sending Freight abroad. The staff have always been exceptional and extremely helpful with any queries. Many thanks RJI.

  • on 18.07.2017

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