Naqel Express

Location
Saudi Arabia , SA-11625 RIYADH
Exit 17 Suly area
Customer reviews

21 reviews

Logistics With Care

Handling 20M shipments annually with over 5000 logistics professionals and a fleet of over 4000 vehicles, operational across 16 countries in the Middle East, Europe, the US, and China, NAQEL has been at the forefront of logistics for over 29 years.

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Offered services

  • Air freight
  • Road freight
  • Ocean freight
  • Logistics
  • Warehousing
  • Customs services

Geolocation coverage

North AmericaSouth AmericaEuropeAfricaAsiaAustraliaMiddle EastNorth Africa
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.
FIATA

A Thorough Review of NAQEL Express

As an impartial expert in the freight forwarding industry, my goal is to provide a comprehensive look at various logistic companies from an unbiased angle. In this article, I’ll be examining www.naqelexpress.com, also known as NAQEL Express.

An Overview of NAQEL Express

Founded in 1993, NAQEL Express is a premier logistics company based in Saudi Arabia. Over the years, they have significantly developed their services, making them a stalwart in the logistics industry. They offer a wide array of services, including express courier delivery, supply chain solutions, e-commerce, and logistics.

Services Offered by NAQEL Express

  • Express and Ground Delivery Services:

    NAQEL offers a variety of shipping solutions, which includes domestic and international express deliveries. Their ground services are also highly reliable, meeting the diverse range of needs.

  • Supply Chain Solutions:

    NAQEL provides integrated end-to-end supply chain logistics, which includes warehousing, inventory management, distribution, and returns management.

  • E-commerce Solutions:

    With the continuous growth of the e-commerce industry, NAQEL is at the forefront, providing comprehensive logistics and supply chain management services to online sellers.

Standout Features of NAQEL Express

Among the various logistic services available in the market, a few notable features set NAQEL Express apart :

  1. Reliable and Speedy Delivery:

    With their vast network spread across Saudi Arabia and the globe, NAQEL Express assures timely, speedy delivery without any compromise on the safety and security of the products.

  2. Customized Solutions:

    NAQEL understands that each business has unique needs when it comes to logistics. Hence, they undertake a tailored approach to perfectly suit their client's requirements.

  3. Technical Innovations:

    NAQEL invests in state-of-the-art technology, providing real-time tracking capabilities, easy-to-use interfaces for shipping and management, and seamless integration with client systems.

Customer Experience With NAQEL Express

customer eu="xperience is the ultimate gauge of a company's capabilities. NAQEL has set a high standard for customer experience by prioritizing transparency, communication, prompt service, and post-delivery services. They maintain a 'Customer First' policy, making sure that the clients' needs take center stage in every transaction.

Global Reach of NAQEL Express

NAQEL services are not confined to Saudi Arabia. They have a global reach, partnering with various industry leaders to ensure seamless logistics and supply chain services across the world. This global presence enhances their ability to deliver packages timely and efficiently, no matter the destination.

Eco-friendly Approach

NAQELs commitment to sustainable practices is commendable. They are continuously striving to reduce their environmental footprint by implementing eco-friendly practices. This includes use of fuel-efficient vehicles, reducing paper waste, and energy management, thereby contributing to a healthier planet.

Final Thoughts

In a rapidly changing world where businesses demand efficient and timely deliveries, NAQEL Express stands out with its comprehensive range of services, customer-centric approach, innovation, and commitment to sustainability. It has established itself as a reliable partner for businesses of all sizes, offering tailored solutions to meet the specific needs of its diverse clientele.

It’s evident that NAQEL Express is not just a logistics provider, but a partner in success. Whether you're an online retailer seeking to expand your business or a multinational corporation needing comprehensive logistic solutions, NAQEL Express is a commendable choice.

Naqel Express reviews

1.8/521 reviews
  • Miss K
    1 week ago

    Absolutely unacceptable service from Naqel Express.

    A courier delivered a heavy item to my home and offered to bring it inside himself due to the weight. While wheeling it in on his trolley, he smashed into my wall and broke a large chunk of plaster off, causing visible damage.

    I immediately took photos and video evidence with the driver standing there, clearly showing both the damage and the situation.

    What followed was even worse.

    Instead of taking responsibility, the company falsely claimed:
    • that I asked the driver to bring it inside
    • that there was no damage

    Both statements are completely untrue and directly contradicted by the proof I provided.

    For two weeks, I repeatedly emailed and called. Each time:
    • cases were closed without resolution
    • no one called back
    • responses were copy-paste templates
    • zero accountability was taken

    This is not just poor service — it is blatant refusal to accept responsibility for property damage.

    The lack of professionalism, ownership, and customer care is honestly shocking. I have clear evidence and am now considering escalating this further, including formal complaints.

    If you value your property and your time, do not use this company. They will damage your home and then deny it happened.

    Truly one of the worst courier experiences I’ve ever had.

  • Eman Abdallah
    on 09.03.2024

    This is rating is for the naqel courier who delivered my shipment # 254218011. Though I’d filed a complaint against the delayed delivery and I’d informed the courier about it, the guy was really polite and he did not show any attitude. Thank you for your professional service.

  • on 27.07.2021

    Expecting a delivery

  • on 20.05.2021

    Delivery kept on being delayed, very bad service

  • on 11.05.2021

    delayed shipment

  • on 20.03.2021

  • on 05.12.2020

  • on 17.11.2020

    Very bad service. All delivery man are rude.. They supposed to deliver my parcel but they didn't deliver it... Very poor service if here have zero star... I will put zero.. Pls. Close your company!!!! Pls... Don't deal to shein.. Aramex is far and more good than to your company..

  • on 01.07.2020

    The worst company ever!!!! Will never deal with shein again because of u

  • on 25.06.2020

    نجمه اظنها كثيره حاليا عندي اتمنى ان ترتفع تقيمها إذا تحسن التوصيل المندوبين شيئ يجيب الظغط صراحه الان وانا اقيم صارلي يومين وانا اتابع مع مندوب التوصيل الي يرسلك عشان تزوده بموقعك وبعدها شكلها مزاجيه متئ يجي دورك ممكن يوم ممكن يومين ممكن يتصل عليك يعطيك رنه ولما تتصل انت ما يرد عليك عادي بلاخر تتركه براحته لانه اذا ازعجته بدورك يمرمطك وانت تنتظر شيئ مؤسف عندنا بلعالم العربي مافي شيئ كامل بدون استثناء

  • on 11.06.2020

    The worst company ever i wouldnt recommend this company ever, if you thunking about dealing with them stop now and find Another one.

  • on 08.06.2020

    The worst company ever

  • on 15.05.2020

    Worst delivery service company

  • on 06.05.2020

  • on 11.01.2020

    Incompetent and very lazy people. Driver Courier is LIER sending sms that they will deliver your packages but if they are running out of time they will return your packages to their warehouse and update their system saying they tried to call you but is out of reach. Their system is very poor as well.

  • on 23.11.2019

  • on 03.10.2019

  • on 28.06.2019

    شركة سيئة للغاية.
    لا أنصح فيها ابدا.

  • on 26.06.2019

    Naqel Express

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