Weak customer service. Trying to get phone answered takes long long time. When asked for reference number which was not posted- they hung up immediately. When I called customer service they could care less about this.

I book a load on 03.30.22 with Amanda Cuellar.After 2 hrs. like a dispatch my driver she send me email and first told me that the load is not good for the pick up . When i call the shipper before she send me email to ask them if we can pick up the load early, they confirm to me that the load is good and ready to go. When i told her that i spoke with the shipper and they confirm the load is good, after that she change the mind and told me that the receiver now will not accept the load. I ask from her, because load is good to ship but she cancel me the load, they just to send me a TONU.She don't answer on the ph. and she don't want to send us TONU.
This is the worst broker that i ever work ,so unprofessional and bad service. So carriers PLEASE PLEASE AVOID THEM

I'm an owner operator and I booked a straight through load with them. Biggest mistake ever. They posted a window time from 12:30pm until 4:00pm For both pickup and delivery. I ended up waisting 10 hours of my day. For a load that was just going 20 miles from point A to point B The time lost was not worth the money.

I booked a load from USA truck, I got a little bit trouble. When my driver went to pick up at 7:00 AM, the load was not available, it's hard to reach someone for help until 10: 00AM. Finally, they reimbursement the TONU for $150. Then I find another reload after 12:00PM.

Just waisted 8 hours of my time. Wrong pick up numbers and no solution. Long wait times on the phone. Just simply the poorest thing I’ve seen in a long while.

I worked with your guys 3yrs ago. And I got a Summon in the mail about and Incident or accident that happened.It was minor ,But I see that in that it was not taken care of 3 years ago what's the problem. Do I need a lawyer ?????

Don’t bother applying for the tire tech position, you’ll be better off with a management position at McDonald’s where you’ll make the same amount of money doing far less work. The pay is not worth the strenuous work, you’ll be lucky to see $30k after deductions. If you like living paycheck to paycheck and being broke and miserable, this is the job for you! Rent, utilities, phone bill, car payment, car insurance, internet bill, food…the cost of living isn’t cheap. Then again, why would the higher ups care if their employees are poor? Their bills are paid, their families are fed, they have money in their wallets so they could care less about you. I am now living in my car because I could no longer afford rent thanks to their low pay. And then they have the nerve to tell me I cant sleep in the driver's lounge overnight after they caused me to lose my home and have my phone service disconnected! Companies like this are the reason why the country is experiencing a labor shortage!

USA Trucking has been a great place to work
Fleet 90 has taken great care of me.
Thank you all

If I could leave zero stars that would be the perfect rating for these guys, so many of them just trying to waste the driver's time and always going for a cheat service instead of being honest in what they do, so many issues with Sal Randazzo, Ryan Tucker, Shelbe Kirk etc. Avoid these names at all cost, poor service and lies at all times, never pays detention with excuses you don't wanna know, sending a driver to a pick up and changing the terms while the driver waits to be loaded and then not paying even a cent for the empty miles or the time waited, worst brokerage ever, working with them is like jumping in a hole with no end!

I've dealt with Zach Tackett many times, 1 of the best power only brokerage out here! Very pleased, looking forward to doing more business in the future!

Their employee Connor.Prentiss the most unprofessional worker i ever work with (rude, vulgar), same goes to company as well, very very unprofessional, will never do business with them again and will advise that you all do the same.

Iam came here after 13 yrs at cfl..
IT WAS MY BEST MOVE EVER IAM DOING LEASE PURCHASE THROUGH TEL LEASING A NEW TRUCK AND MY AVERAGE AFTER TOTAL EXPENSES IS 4K AWEEK I HAD A 26K MONTH IN APRIL....THANK YOU FOR A OPPORTUNITY.... please got to truckers report.com look at my TEL lease on to usa posts thanks

They sent us detention after all. Thanks

I’ve been working as an owner operator for USA truck since July. I enjoy the freedom of being an IC, but they are causing unnecessary stress for me. I’ve been told week after week that my truck payments aren’t being made in full, yet I don’t receive any money from my settlements. So where is the money going? Now I have to pay late fees which I didn’t even know about. I’ve reached out to payroll several times and left severely voicemails. No one has gotten back to me. This is very unprofessional. If you’re considering doing business with USA, think long and hard about your decision.

Not only rude on the road, but I guess the drivers are lazy? At least this one is. He's parked in a semi spot close to the truck stop building when there are open bobtail spots further back. Counted at least 5 trucks that were searching for parking and couldn't get a spot. When I pointed out the bobtail spaces, the guy just waved dismissively and went into the sleeper. Maybe some training in trucker etiquette is in order.

Not a good broker to work with. We delivered a load on 9/01/2021 with a 6 hours detention. However, they still have not sent us the detention amount. We have reached out to them several times, but their agent "Mikayla Johnson" acts very rude and treat my dispatchers very disrespectfully. Please do not book with them.

I booked the load with USAT broker name BRANDIE APOLITO . On the confirmation pick up date is on 08/13 and drop off 08/14. But actually delivery date is on 08/16 1:30 pm.I was driving all night just to arrive in morning hours before the appt time. Facility does not accept loads on weekends. I was stuck 2 days . I called all possible numbers from the confirmation and I can’t reach out the Broker. Shame on you . This is my worst experience ever !!

I've been an owner operator here for almost 7 yearsIt's a great place to workAnd Lord willing I will retire here

I had a load to pick up from them. And after driving 3.5 h empty I was told that the load was picked up at 10 am. My appointment was 8:00 pm. I was told by the night shift from their company that they will call the broker and let him know. I was also told that they will look to see if they gat another load. Around 10 pm I get another call and was asked and told the same. The broker never called me but instead told my dispatcher that they have given me a load number to pick up and that I did not pick it up. Wow what a lie and they never compensated me for my time or fuel that day. I had to spend another 3.5 hours going back because there was nothing in the area to pick up being that it was a small town on a Saturday.
In 6 years as a owner operator I had never had someone like this lie yet not compensate for such a long deadhead for nothing. Disgraceful and such horrible lies.

Dont ever work with broker named Craig Pritz. He has the worst communication ever and is a big lier. They did not pay 9 hours of detention to my driver. I have updated them all the way from pickup to delivery. They said we will pay after delivery is done. When the load was delivered they said that we did not track the load. The tracking has been never sent to us in the first place. Very unethical company. This is my second issue with them. The first time they short paid me for no reason.

Good dispatchers. The the home time is a joke. Promised 2 days home every other week. Got 1 full day home once a month if lucky. The trucks are junk 400,000 to 500000 miles. Poorly maintain by extremely lazy lying mechanics. Shop foreman become even more unprofessional when you go over their head and are forced to fix things right. The only thing I liked was dispatch gives you 3 stops per dispatch very rarely waited on a dispatch.

My husband is a driver for them. We love this Company

It's OK place to work to bad they closed the drivers lounge

PERFECT

Great place n

Great leadership!

Great place.

Best logistics and transportation team around.

i am emailing your company because one of your companies truck driver was driving aggressively he almost ran his truck into mine, he was in a no truck zone. when i tried backing away he got out his truck he came out with a white object and started chasing me trying to strike me with it. my wife and child were in the vehicle and our lifes were in danger . we didnt call police due to everything happening so fast and him leaving the scene. please do something about this, no one should be going through this under any circumstances. there were witnesses and here i have attached pictures of the truck , truck number and trailer that driver had.

USA Truck is taking care of their drivers and is always looking for ways to improve our job! They slashed our Health Care Premium and is a pioneering the per diem to put even more money in our income! USA Truck has shown it really cares about their drivers.

I’ve loved my time here. Everyone’s experience at a company is different, and it’s been great for me so far. Company side I was treated very well, and it continues here on the IC side. I get home when I need to get home, and any issues are quickly addressed.

Highly recommend this place. They treat their drivers with respect. I came over as an owner operator. Leasing with Bush at first I didn't know about this company. But over all you really are your own boss I took home 2 grand after all expenses 2 weeks in a row working on a 3rd been here 90 days not 1 complaint. I look forward into working the rest of my trucking career here with USA truck dispatchers are very cool. Stephanie and Amanda also Brent is my crew wouldn't have it any other way. Outstanding!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Its not the terminal it self but i have had 3 trucks with this company and i am tired of fighting with usa truck to get my truck into a shop the water gadge heats up very fast while at the stop light and backing on a flat surface the brake pads on drives are low and this truck needs alignment bad

Was followed and approached by a HOSTILE, ROAD RAGE DRIVER from your company. I felt very threatened.
If he can't handle traffic he shouldn't be a truck driver. Video is available- Hillsboro, TX rest area. TXDOT. North bound 8/7/20 11a - 11:15a

They're an okay kind of company. Trucks are annoying for veteran truck drivers. They do have cameras in their trucks but it's still a good place to work. A lot of things have changed since the bad reviews were posted.
You will spend a lot of time in the northeast. 1day off for every 7 days out. Good benefits including 401k.
The pay depends on your experience level.
Just check the job out for yourself and see if it's a good fit. NO job is perfect for everyone.
Good luck.
Also, they pay by zip to zip. Not by miles.

One of your drivers deliberately ran me off the road while I was towing a vehicle. He had options, but refused to drive courteously. I come from a truck driving family, and I drive respectfully of other truckers. I expect the same from properly trained drivers.

Worked here many years back. I problems right out the gate with the truck they gave. They kept chasing after trucks that drivers left.
Didn't get much pay for it.
Went to Rolla Missouri to pick up a truck that filled with pee jugs. Refused to drive the truck and the guy who was over trucks talked to me like I was a dog.
Finally got a truck that would run. Ended up sick had to take some time off.
Got ready to come back was told no very fast. Then told everyone I applied to that I had late pick up and deliver and was very hard to get along with.
After a few months I got a email saying that they saying they would love to have me back. Ok. Then why do you say the things you say about me. I think you people don't know what your doing.
Then they love the East Coast. They live out there. Very hard to get miles to about 1,500 to 1,800 miles a week.
I wished things would have worked because I had a great driver manager. But was told she left the company to. Travis Maddox
Ok you ask me to call. I did. You transfer me to sixteen different people and nobody has a clue what I am talking about. So I am not going to waste anymore of my time on you people. Travis Maddox

They told me that they wasn't putting anything on my DAC when I left yet they still did. They lie about to much in their program. The DM's are cool but upper management just don't come straight forward...

When l first started USA truck it was ok DMS could use some help but ok

I work with Caleb Sturdivant and let me just say I always get great updates and we have built a great working relationship. Also, the CSR department as well. Nothing but great things to say about USA Trucks customer serivice and business. I just wish they would deliver my freight on time.

Great place to work.

Honestly USA truck was my first job like oh so many years ago and it sucked but I'm here almost 10 years later and its 360 every trucking company has different issues but I cant complain honestly they been really good learn the system and work it.

Drivers have no respect for other people or truck stops! At 12:30 pm on 11/26 at the Loves Truck Stop in Ottawa, Kansas the driver of truck 5250 tossed an entire jug of pee on the ground outside his truck! My husband called him out and he just climbed back in his truck. It is no wonder truck stops and rest areas look the way they do. Teach your drivers to show some respect for other drivers as well as the employees who need to clean that up! That is disgusting!

Wife works here great place to work.

Their driver hit my vehicle. I spoke to Dennis (I believe was his name) and they are refusing to call me back. Their driver hit my vehicle on the highway and kept driving. Just as he avoided responsibility, the company is doing so also. Terrible way to do business.

We are a small carrier and hauled a load for Jamie/Bri the managers. They did not schedule us a proper Noon delivery appointment in Jonesville SC. There solution was for us to be worked in at Dollar General at 5PM. We simply could not do that as we were out of hours. From there mistakes we were forced to deliver this on Monday without any compensation as they said we chose not to wait. I explained to her we will be out of Hours by 5pm. They do not care about hours of service, nor did they want to compensate us for there mistakes. We are in the process of reporting USA truck to FMCSA and AR DOT. Jamie could care less about our hours nor compensate us for there mistakes. SMALL CARRIERS BE AWARE

Terrible recruiting department. Couldn't even get anyone to answer my questions about leasing on my truck. Assigned me a recruiter and they took a week to contact me, and then wouldn't answer any texts or calls.

Looks like I might have dodged a bullet here.

Edit: Your response isn't accurate and I can post the screen shots to prove it. You contacted me the day after I put in my application, but I missed your call. You also sent me a message. All attempts to return your call, email you, and message you on TenStreet Pulse were ignored. Please don't be dishonest.

Was a bad experience all the way around. I drove 3.5 hrs one way to orientation to Dayton Ohio location to get a nasty hotel room. Days Inn Huber Heights Ohio. Checked in room 220 filthy stinky and not cleaned. Went straight to front desk they put me in room 126 and it looked as if someone used the restroom in the tub. I was furious and went home. They apologized and said oh come back we will get you a nice hotel, and reimburse your fuel... that was the deal me coming back a second time this week. Came back they kept their word on a clean hotel. Red Roof Inn Dayton Ohio very clean and nice! However I was in orientation for Wednesday through Friday. They emphasized safety safety safety!!! On Friday I completed all the tasks asked of me. I get my truck, now mind you there is only 3 of us in this class... I felt because I was a smoker they gave me the crappiest truck they had. I get it, smokers leave the trucks filthy and stinky, however I DONT smoke in my home or truck! That truck is my home away from home!!! But no I was segregated due to being a smoker, my classmate whom wasn’t a smoker got a nice clean truck! So never the less I said to myself nothing but a bunch of cleaning can’t fix. Well I did my walk around and marked everything on the sheet as told to do so, but when I talked to the shop they had every excuse in the book not to fix this that or the other. I am livid at this point. Tires needed to be changed the truck was out of alignment clearly by the chopped tires, but oh I can supposedly get another 20,000 miles before I need new tires. Just because I am a woman didn’t mean I’m stupid when it comes to maintenance!!! The one tire gets hot there was potential hazards in my opinion! None the less I have the truck in the shop awaiting the repairs they did approve, meanwhile I get with Brooke for my reimbursement she promised would be back to my by Friday, she said oops I forgot to overnight it. Gives me some kind of excuses said she would overnight it to my house like ok wow I won’t be home for two weeks how will that help. Then she said get with your fleet manager for an advance. Well Melissa the fleet manager was not nice about it tried saying she couldn’t do that then said she would have to activate my card, by this time I said forget it. I don’t like being lied to, I don’t like being mistreated when I up to this point have been more than professional and patience! I go to turn in my stuff the one guy Rob was polite tried to fix things to get me to stay, and I said I just want to go home... Charles on the other hand was rude! Smart mouth! He said I signed for this stuff they have nothing to do with it I had to contact my fleet manager... what a waste of time money and efforts. One don’t lie to me! Two don’t segregate me! Finally practice what you preach if your safety oriented then change a $300 tire to save you thousands down the road!!!!! I’m sure they will have something to put on my record left orientation left truck at terminal something. Same song and dance just a different name on the side of the truck! I am beyond disgusted and disappointed.... yea by the way Brooke thank you for lies the second time. You didn’t overnight it again. I was home by Saturday and it wasn’t there. I hope your happy with yourself and your lies!!!!!!! This company has made me rethink wether or not I even want to drive truck for anyone...

Corporate headquarters and terminal.

Grant company grant people if you wont driver a truck go USA

My dad used to do their pneumatic Jack's and stuff. A real great company

the worst shadiest broker to deal with will tell you lies and then refer you back to their contract when it comes time tp pay

Worst experience I ever had out of 7 yrs of driving the dedicated fleet sale u a bunch of lies if u ever get on Phillis Or great 88 fleet kiss your job good bye with USA truck

It's not a bad place to work currently work for them now. But I believe just like every other company there is always a down side. When you come home better stay connected to your trailer or not get one from the receiver I had a trailer where I parked it went to get it to take to shop and it was gone Dispatch told them to get my mt supposley I dont by it. And another thing of course recruiters we all know they lie I was told I'd get paid 68 percent of the load but when I'll got there they said its 65 percent not a big difference but it adds up and just being lied to

Be warned this is a swamp. Lies, lies and more lies. I too read about the lies, but thought I would chance it and find out for myself. Get this, I explained my concern in regards to the lies my driver manager was feeding me and my feelings of mistrust to the DM supervisor. His reply, "well, that person is making their numbers/stats". Read the background of this company on the internet. There is no corporate integrity and you will be another "piece of meat" in a seat who is easily replaced.

It's nothing to call in and be put on hold for a half hour or longer. The longest I've waited was over over an hour. It's not unusual to wait longer on the weekend. You will get a message over Peoplenet telling you they are under staffed and to send a message. I was told by my DM the driver ratio is more than 25 to 1. Course, that may have been a lie too, it's probably much higher. They say the calls are monitored, but by whom? Because there is no change and they lie just as much.

You will be forced dispatched and expect to be in the shop for breakdown. Most of the fleet is older and there is no break down pay. I asked for an additional key for my truck and was given a "blank" key. The shop manager said, their key cutter was broke, (as he smiled) and I could take the blank key to a dealer and they would cut me one. Oh, yeah I was told the truck was clean when they issued it to me. I took out a garbage bag of trash including the id card of one of the guys who quit the company. I told the shop manager about it, he said, "we have someone contracted to clean em out". I told him they needed to fire the guy cause I just filled a huge trash bag of junk. A guy I know got eaten up by bed bugs in his truck. It was so bad they had to have a pest company come out and spray his truck. It was days before he even got out on the road to make any miles for his first pay check. He's not working there any longer either. And yes, they have two way camera's in the trucks. Even a major carrier stopped using both cameras and told their employees to cover up the lens facing the driver.

They will get you to "swap" out trailers with other drivers. Swapping out cuts into your pay. It is just another way the company can pad their pockets and keep money out of yours. In regards to miles and planning, your miles are based on where you live. Example, if your a solo driver and you live in Pennsylvania, expect to drive in the NE states, only. You will drive in a four to five hundred mile radius of your home. They might throw you a bone to NC in that region and if your real lucky, GA. Oh, they will tell you, "when your in Arkansas, stop in and see us" they are just playing you.

Not once did I get enough miles to make their "new pay scale" mark. I was lucky if my pay check cleared seven hundred dollars a week. Take your gross, divide it by 55 and see what your rate of pay is and you don't even get a happy meal for your work while on the job. The planning and dispatch was so bad, I went from OTR to Regional. I couldn't get enough miles the first week to have a decent recap for my second week. If your a team, course the miles etc. are gonna be different and I wouldn't know about that. They know by keeping you in the NE, (1/3 of their business is there) and carrying 45,000 lbs over the Appalachian's what kind of miles your gonna make in a week. They will run you in some of the most congested cities there are, (NY,Boston,Washington, Philly, etc.) in the north east.

If your a new driver looking for training, go some where else, check out one of the mega carriers. This companies business is basically east of 35 and your better off learning how to drive all over the U.S. as to to just half of the U.S. Pay for driver trainers is way under what other carriers are paying. Getting the picture of this company? Just remember we told you it is lies, lies and more lies with the people in this company and that's the truth!

USA tendered our company a load from Chicago area to the east coast
for pick up Wednesday 8/10 Their customer loaded our trailer with the wrong load. We stayed overnight to wait for the correct shipment to be loaded on our trailer and was assured by the broker we would be loaded first thing in the morning..
We were at their dock all day! We called USA several times as well as e-mailed requesting help and/or information ..they did NOT return one phone call....basically hid from us all day! We finally dealt directly with their customer and was assured our trailer would be loaded by 1500 today.. At 1500 only 28% of the load was on our trailer. We told their customer to unload the 28% and left their facility after almost 24 hours. we were then told by USA that we are not entitled to any lay over or detention because we were late arriving for the pick up Wednesday
Very unprofessional! Do not use this carrier!! Unethical practices !!

Terminal is good to get repairs, showers, and what ever other training you need.

Never been a great company to build a career at, not a terrible one either though. They have made some bad decisions in the last few years with drive cams and not changing to practical miles for pay. If your new to the industry this isn't a terrible place to get experience and move to a better company. They have great equipment but its geared towards bad drivers and new drivers with safety features that are a nuisance to experienced drivers. They don't go past I-35 so most of your time will be spent in the eastern time zone mainly in the north east. They pay from city zip code to city zip code then add in fuel stops which shorts you anywhere from 30-200 miles a load and that adds up. If you are new to trucking I would recommend them if you have 3 or more years and a good record you can do alot better I averaged about 2100 paid miles a week here and probably missed out on 250-400 miles a week due to the poor pay scale they use.

I like working here otr has it's ups and downs but this isn't a bad place to work

Basic for a Truck Terminal

They work to keep you making money

Do not try to go Owner Operator with this company. My old DM even left the company after 10 years of being with this company. They have fee's beyond fee's that they are never up front about. The truck payment is $695 a week plus $19 for their tax Services but you still have to pay an additional $500 at the end of the year to file. And no that is not what your taxes will be that's just the services. Truck insurance on just the Bobtail is $118 per week. Subscription to the PeopleNet ELD (electronic log device) is $55 a week. They will charge you a $100 a week to the maximum of $2500 for an escrow account that you can Not use. You pay for all your registration of the truck under their license plate that you don't get to keep if you decide to leave. You pay for all tolls at the end of each month a long with the IFTA tax. Their frieght pays 67% and 100% fuel surcharge that may sound good but their frieght is usually $600 for a 250-500 mile run with an $88 fuel surcharge. I'll let you do the math!!! There is a lot of sitting and you do not get detention pay or break down pay if their trailers fail. And believe me they all need work. You may have a good settlement here or their but all in all your almost working for free. I know they have been promoting owner operators needed lately that's because all the owner operators before me have left and they want more free labor. Just don't do it, save yourself the headache and get your own Authority, it will cost you way less in the long run!!!

Great company, dispatcher is great, friendly and helpful. Pretty good runs great miles.
Trailers need to be retired (older ones).
Other than that great company

Great Company, very nice staff.

Waited on the two recruiters to get back with me for weeks and everytime I'd call back to find out my status I would get a voicemail and no call back. I understand if I'm not a good fit or whatever burns least tell me so instead of wasting my time. Really irritating experience all the way around. I would suggest trying another trucking company if your looking to do a Cdl program.

Some of the finest people I've ever worked with are inside these buildings and driving for this company. A staple of Van buren and a community oriented company. I left because I was unsure if they'd make it through the great recession. they made it because of the grit and determination of the people working there. I love these guys and gals. Be ready to work hard if you join the team...they don't play around

Great company to work for