Great job, no damage, fast shipping

The gentleman I spoke with was helpful and friendly. A pleasant experience.

I had some products shipped to which it ended up in the Fort Smith site on a Sunday and was advised I was to receive a call for delivery.

Wednesday comes around and didn't heard a peep, so I reached out. The lady confirms my pallet has been there since Sunday and proceeds to tell me she does not know why anyone has reached out to me to schedule a delivery. Our conversation ended with a delivery for the following day.

Thursday comes around and I received a call for delivery. The truck arrives at my farm and the driver then tells me he can't find my pallet. Turns out, it was on a different truck. Finally received my shipment the following day.

I got in contact with the consultant who ordered my items and apparently, no one from SAIA wants to be held accountable. Pretty sad.

Also I don't need a fake apology via Google. What I need is compensation for my wasted time and money ($500 for freight).

Had and item set at this facility (we dont know exactly how long it sat there) and we contacted the company we purchased it from and they said it was there. We called Saia and spoke with a VERY rude and hateful lady and scheduled a delivery for Tuesday before 4PM well both my wife and I took off work early to be there when it was delivered (they said we was responsible for unloading a 475 LB package) so my wife and I was planning on unloading it by hand at our house, well as time went on they never showed, so we contacted them again (once again she was very rude and VERY HATEFUL) and said "we decided to to bring it today we will try tomorrow" so we decided to go to their facility to pick it up ourselves since they are very unprofessional about the entire process... (Recieving said package, contacting customer, and promot delivery) so we paid them to deliver a package that we ended up going and picking up ourself VERY VERY unsatisfied and unhappy with the whole situation and this company. I would strongly discourage anyone from using this company!!!

Still waiting on an item that's been sitting at this facility for over a week (according to the company I purchased from) to be delivered. My appointment was scheduled, I waited all day, missed work and still no item was delivered. I called back twice. The first call, I spoke with the same man who set up the delivery. He said he would see if he could contact the driver and call me back. Didn't hear back for 3 plus hours. Called again and a woman claimed that I never spoke with the man who I first spoke with (I still have the first voicemail from him) and that there is nobody by his description that works there (guess I have a voicemail from a ghost). This woman said that there isn't even a package with my name and that it must be under another name. I only have the one name. She finally figures out that I do have a package and tells me that they can't find their driver. What? So, even more time goes by, still no package, still no call. I contact the sender and they finally get ahold of Saia and they tell the sender that they just can't get it to me today and they will have to reschedule. Still no phone call from Saia to reschedule, no update on anything. Poor customer serviceand unable to deliver on scheduled delivery times. This is completely unacceptable.

In and out, good service and nice people!