The guys were super polite and very careful with my shipment. They were friendly to us and to each other. Highly recommend!

The people doing the packing were very nice but unfortunately I think they were in a hurry, and they packed rooms out of order and left quite a few expensive things behind and packed items that were easy to replace.
The gentleman supposed to be packing the kitchen, was his last day and was the one who left items behind. It's already a little too late to do anything as Royal Hawaiian won't take any blame or at least say sorry we cut corners. And of course blames the homeowner for catching it when they already sealed the crate. My neighbor who moved to Delaware had the same crew the week before and said the same thing. Except they used the words "Hid Items in closet that looped around under the stairs"but of course that was already after they left. I should of made a bigger fuss! Lesson learned. All I can do is let everyone know my story and to be cautious and maybe use another company?

I was excited to work with Royal Hawaiian as they seemed to have a pretty good reputation. My pack out survey was done virtually, which is understandable because of COVID, but of course is not as accurate as an in-person survey. With that being said, the pack out was severely underestimated. The movers showed up and right off the bat, had mentioned that they didn't have enough packing paper. The lead had told them to just use as little as possible. This was a huge red flag as I own a lot of fragile items and expected the utmost care be provided to wrap and pack these items. Long story, short, they ended up calling someone to bring them more paper. The second red flag was when the movers started moving my mattress out of my unit WITHOUT wrapping it. Before they took it out the door, I had stopped them to ask why they hadn't wrapped it, and their response was that it wouldn't fit out the door and they would wrap it once downstairs near the truck. This was not my first move from this same exact place, so I knew it could be done and told them so, but they still took it out of my unit to wrap it, gross! Third issue I had is that this time they ran out of padded wrap and wanted to wrap my expensive framed art with the paper wrap (which was way too small to wrap around). At this point I demanded they ask someone to bring more padded wrap.

The whole ordeal was taking so long, two more movers had to show up (for a total of 6) and had to help them. ---Side note: These two movers had mentioned they came from packing up a unit with a similar volume of HHG, and it was just the two of them, they agreed these guys were taking a long time.-- Because of how long they were taking, the building management could not allow them to use the elevator past a certain time, and much of my stuff was hastily wrapped and packed. Damage to some of my things is inevitable at this point, but I'm hoping the irreplaceable items make it ok.

If I were to rate only the movers, I'd give them a 0, 3 of the 4 guys seemed pretty clueless. I don't know if this is indicative of the company as a whole, as the surveyor/coordinator seemed very friendly and responded promptly.

They did a good job just damaged some flooring which was an issue

I would highly recommend this company, especially for military members. The 3 employees that were assigned to our Packout/Pickup were respectful, followed all COVID protocols and ensured to double/triple check to make sure that they took the things that we wanted them to pack.

Amazing crew, I gotta remember review them for the military as well.
They delivered our goods earlier than expected and were super friendly. Some strong guys and they were great at time management. Nothijg was damaged or missing and everything was assembled. A month later our empty

Royal Hawaiian Movers came out to pack our house. Were incredibly professional throughout the pack out day. My wife's Wallet, ID's, Credit Cards were accidently packed with our Household Goods. They went out of the way to help us go through the packed items to recover her wallet prior to moving everything. These guys are awesome, and take customer service to the next level. Thank you for a great experience!

My husband is military, so we were moving from Oahu to Germany using Royal Hawaiian Movers back in March. We do not have many things, mostly bulky furniture and glass decorations. The workers assigned to us were very professional. They worked very efficiently! I had them pack up a room at my old home, and a storage unit in Waipahu. We started the day at 10am and ended a little after 5pm, which was impressive considering there were only 2 of them and my storage unit had a tiny elevator so there was a lot of going up and back down. They were very careful with my decorations, which was important for me because it wasnt stuff easily purchased or found. Anyways, when we got to Germany even my transportation officer who oversaw my move in process was surprised at what a good job was done packing my things. Most companies, in her 20 years experience in her line of work, she says dont follow protocol about how to pack certain items. She was thoroughly impressed because all of my glass items were packaged separately in lots of packing paper, and if possible even cardboard and then shoved into boxes with extra packing paper. None of my things arrived damaged, everything was in tact! I HIGHLY RECOMMEND Royal Hawaiian Movers, can't beat it.

Came without notice after days of attempting to reach out to them via the logistics company. I'm not sure if it was the east coast logistics companies fault or theirs. Regardless, we were not properly prepared for the movers. A full tank of propane also went missing. I planned on giving it to my tenants when they moved in.

They did manage to salvage some credit by preforming the task quickly.

Great service

The knowledge of the customer service is less than helpful. They were unable to answer basic questions about process of their own company. After being transferred twice the person was still having to put me on hold to relay questions back to their 'dispatch'. Additionally this company not professional. Before unpacking my items the lead packer pulled aside and told me that "if I took care of his team, they'd take care of my stuff". I thought he was joking, so nervously I was like, what does that mean. and he said you know, take care of us with food and drinks and we'll take care of your stuff. Seriously, but with a jovial response, I said well that should come without bribe. Other than that the movers underestimated the unpack time. Due to being behind, they brought in the B team on the last day to assist with unpacking. The lead packer asked if I still wanted everything unpacked because it was getting close to them having to leave. I stated they were contracted to deliver and unpack and yes I would hold them to the contract. At this point it went from 3 people in my house to 6 and their method of "unpacking" as to dump out boxes anywhere they could. I caught a guy dumping boxes of bathroom items (towels, decorations, etc) into the bathtub. From the looks of it he had dumped about 4-boes of items. Two others were caught dumping ...not unpacking, but literally dumping clothes on the beds. I pulled the lead packer aside and mentioned the two concerns two which he replied, well do you want us out of here on time or not? Then he and the crew started talking in a pacific islander language, laughing and making obscene gestures. One of the packers opened a box clearly labeled "bedroom" in the garage, when I corrected him and said that he needed to take that to the upstairs bedroom he cursed and jerked the open box up and proceeded upstairs, that jerking motion made several items fall out and break on the flor. It was at that point I kicked them out of the house and finished the job myself.

They stole and scratched my things. Buyer beware

Superb service! The crew was professional, efficient, and very friendly! The completed a fantastic job and were very respectful of COVID safety. Highly recommend!!

Fast and professional, super friendly crew. Highly recommend

Movers are horrible at assembling furniture! With some of the items it seemed like it was assembled but when taking a closer look, some of the screws were stripped and others were missing and left on the floor. Extremely frustrating. When calling the company, they kept transferring me from phone to phone without truly helping. If they are assembling, ensure you supervise them... if not, the same thing may happen.

Not only did the movers arrive early they were extremely courteous and efficient. They packed an moved all of my belongings from a 3 bedroom home in under 5 hours.

The workers very professional and nice,a bit hard to understand and talk because everyone wearing masks.

Wish I could give zero stars. The military had us use them to move back home after getting out and they lost over 26 of our boxes, our mattress, part of our couch, vacuum, surfboard, our child’s freaking crib, keepsakes that will never get back and so much more. Our TV stand was also broken. Worst moving experience we’ve ever had. How do you lose that much stuff?! I am so hurt and frustrated that half of our stuff is just gone. Please don’t use this company if you care about your house hold goods.

My son works there.

Don't contact them through the website as they will not respond

Just packed us out in half the time scheduled. Everyone was super respectful and hard charging. Special thanks to Tawni, Dylan, Jon, Ben, Kawai and Rod. If you get any one of these awesome folks you’re in good hands! Royal Hawaiian moved us in and out, they’re all we recommend to our fellow military members and beyond. Thank you again for making our move stress free!

First off with the stop order movement somehow the military assigned 2 different carriers and 2 different shipment1) was royal Hawaiian, the second was aloha international. Aloha international contacted us immediately came out and did our Packing survey...almost a week later royal hawaii called to do the same, which made us stop and try to figure out why we were getting contacted by someone else. We told them we did a survey already and needed to call our travel office to figure out who was the true company to use. They called again a few days later over and over and over again not stopping till I answered, he demanded we let them come out, I said no we are waiting on figuring out this mess and no need to waste their time if it turned out they did not have the contract....he proceeded to let out a string of expletives and hung up...I promptly let our travel office know that we would request that this company not be our carrier, because if their moving quality is anything like their customer service then I might as well sell everything because it would be the worst move ever! Luckily I don’t have to use this company.

We had an amazing pack out today. Guys we’re clean, on time, efficient, friendly and very very intentional in listening and taking good care of our belongings. I am honestly shocked at how efficient and good these guys were. I’ve had several military moves but this was by far the best!

We had an in home estimate for our move from Oregon to Oahu but still got overcharged about $2000. We ended up spending $14,000 instead of $12,000 written quote!
The worst part is six missing boxes with valuable items which were supposedly inventoried with their Mickey Mouse system; what a joke. On top of that the movers broke other items and stripped all the bolts from our beds.
Ronyl at claims made a lot of empty promises and passed us on to the manager Jeff who was rude, unprofessional and simply not empathic.
We ended up receiving a measly $100 check and extremely rude responses from Jeff.
They only pay pennies for every pound regardless of how valuable your items are.
Beware!

Ivan and Ben are our favorite movers to work with. Always fast, clean, and reliable. Thanks Royal Hawaiian!

Very professional and efficient!

Ivan is the most courteous and professional mover I have ever met.He deserves 20 stars.

Kawai, Rod, and Shane were amazing! They were kind and considerate. They packed my entire three bedroom house in one afternoon, and never complained if I was in the way! They did amazing work!

This is not a reliable moving company. I work for Southwest Airlines and I arrived on the island from Las Vegas September 20th 2019. I was told my items made it to the island safely on the 2nd week of October which was fantastic! But that's where the reliability ended. I was given 2 dates for delivery that were cancelled and now I've been given a third date which is much later than the first original date. Southwest Airlines is paying for the move but after I'm finished writing in a lengthy Complaint against this company, it will be the last time Southwest Airlines does business with them.

Terrible, just terrible customer service. Would not provide a simple non-binding quote.

Very professional

The Royal Hawaiian Moving crew who packed and loaded our household goods for shipping were outstanding. They were courteous, fast, and responsive to any concerns we had. We would definitely use them again. Customer service called every day to make sure our experience was a good one.

Royal Hawaiian Movers did a great job delivering my HHG. The crew were very respectful and courteous. Thank you!!

The satff was awesome in handling our household good. I wish the company that packed us out on the mainland was and meticulous and caring as these guys.

They did an amazing job packing up my house! Gilbert was extremely professional and fast! The rest of the crew treated my house well and didn't waste anytime packing up. They finished my place in a day. Highly recommend!

Good honest people. Good to work with.

Royal Hawaiian movers are one of the best movers I have ever encountered with, in my 16 years of military career. The employees treat you like family and they are very thorough and knowledgeable. Best experience ever.

Phenomenal experience. On-time, hardworking, respectful, and courteous. I cannot say enough about our pack out, and this is not our first time at this rodeo.

Terrible!
Driver and movers doesn't have manners. They were very rude and won't stop pointing finger at me. They just parked whenever they liked and doesn't follow our building rules. They should send a more experienced and more professional employees on the road. Not the arrogant and Mr. know it all kind. I wouldn't recommend them. Customer service is not good at all. Don't get them. You'll regret it.

The pre-move service rep provided excellent service. He had an excellent understanding of the packing process and his estimate was very accurate. The movers were adequate. Their packing and loading efforts were adequate. They were moderately communicative when ask questions and/or provided comments with the furniture and goods packing.

By far the best moving company I have ever worked with! They take amazing care of your stuff and always seem to have a great attitude! A+++

If you are moving from the mainland- do not use this company. I moved from the mainland and expected good service since this company has a good Better Business Bureau Rating, so we paid more than other companies to not have to worry. When they packed our items - it was smooth but when we landed here - despite multiple conversations with our representative on the mainland side about no additional fees, they tried to charge us an addition 700 dollars to move out items off the boat the day before our scheduled move. When they did move us in - they dropped and broke many of my items (including a couch), ruined some property and refused and got irritated when asked to unpack - which was included in the price of the move. I am still - 3 months later working to get my damages fixed on the items that they broke. It is unfortunate since this move was made much more stressful than it needed to be.

These guys were great! They showed up on time and were done moving all my household goods in about 4 hours. My place has an awkward staircase up to the front door, but they were still awesome with it. I would definitely recommend them to anyone.

Thank you RHM you have done a fabulous job again! When we left island you packed us flawlessly! Now we are back and you were as professional and gentle as I remember. We did not get a good experience with Mayflower. You guys rock!! Much aloha,

Royal Hawaiian delivered our household goods from an east coast move last month. They did a wonderful job and we were very pleased with the professionalism, timeliness, and overall work that was performed. They treated our belongings with care and were very helpful and personable throughout the entire process. Thank you Royal Hawaiian for a job well done!

Louder than an airline with zero regard for what time it is all the while shouting to each other a d completely disturbing everyone nearby. Pays no attention to noise ordinances.

If you want all your neighbors to hate you before you even move in, then this is the place

Movers showed up on time. They were courteous and worked quickly. They did a great job with packing and moving my stuff.

The movers were great today! They were fast and efficient. They even asked questions while they packed to make sure the right items were taken. Highly recommended!

This is the 3rd time that I have used Royal Hawaiian movers. Each time that I have interacted with the company. It has been very good. This time a crew of 3 with a 4th crew member switching in and out met me within the allotted time of the 30 minutes that I was told and packed me out of a storage unit in less then 4 hours. Filling three wooden crates for my house hold good storage. I have moved more than 10 times and the way that this crew moved efficiently and timely with a great attitude and spirit was very refreshing to behold.

Great Teamwork. Very professional, courteous and helpful with all aspects of the move. I was really impressed. Mahalo for everything!

Great job by all , making our move from Oahu to Lana'i easy !!!

The crew was awesome and very polite. They moved everything into our condo and helped us set the TV. I recommend them and would use them again for future moves.

The movers were friendly, professional and fast! I could not have asked for a better experience. They exceeded my expectation! I would highly recommend them!

Our move on February 6th went very well. Nine men showed up on time. They unloaded the container and setup some of the furniture in about 2 1/2 hours.

The men were all very courteous. I appreciated their hard work.

Great move, thanks!

They showed up and about 2 hours they had everything packed. They are really good and carefull with all of the items.

They picked my items up from my storage unit on the 16th today, friendliest and most professional team I've met. They did a amazing job and worked very quickly and diligently and packed all my things up. Amazing job by them and to the company with their great customer service

Our move on January 10th went spectacularly and the team arrived in time and welcomed us into our new home with Aloha.

The crew was quick courteous and professional, introduced themselves when they arrived, and placed our boxes and furniture as requested. They were careful and creative with larger pieces and got everything in its place without causing any damage to the house.

Thanks so much for everything.

They were on time, friendly and awesome!

I appreciate y’all your hard work! Keep it up!

Movers were professional and moved swiftly to get all my stuff delivered. The only issue was they put together my couch wrong leaving gaps. But I did have a split dispersement into a storage unit so they didn’t have the most room to work.

Team was absolutely Awesome. They first introduced themselves, put runners done on my white carpet and ensured I was satisfied with the placement of Ll my belongings in less than 2hrs. Some of my belongings were damaged but they informed me of how the claim process works. Thank you so much this was my first military move.

Rated 4 which would have been an easy 5 if not for the spike on my blood pressure when I got a call telling me that my scheduled appointment today was for a "survey" instead of a pack/pick up. After receiving the call from the surveyor, I immediately called their office to clear up the misunderstanding. To make a story short, the company was able to arrange a pick-up and less than an hour later, Joseph was at my house packing my belongings. Mr. Gilbert showed up a few minutes later to help. I'm told another person, Mark, should be showing up soon to help with the pack-up. Thank you Joseph and Mr. Gilbert for showing up on time despite all the misunderstandings!

From the first phone call for an estimate to the last handshake, our moving experience from O'ahu to Big Island was a positive experience. We don't own a lot of expensive stuff, but the movers treated everything like it was fragile treasure. Layers of communication, efficiency, punctuality, kindness, respect, and professionalism were greatly appreciated. Our move was virtually stress-less!

The movers were on time, courteous, and everything was done quickly. I only take away one star because they stacked my couch against the wall sideways and it fell on my TV. I pointed it out to one of the movers and he picked up the couch right away. I would use this moving company again in the future and rexommrec to friends.

Staff was professional and friendly. Did an excellent job with packing our entire house. 3 stories FULL was packed and shipped out within a day and a half (less time than quoted for). Arrived on time and let us know before arrival. Overall great. Mahalo for making our move back to the mainland a lot easier.

Royal Hawaiian Movers moved us in and packed us out two years later. On time, worked hard, courteous and got the job done both times. They took great care of our property and actually packed us out a day ahead of schedule. I would highly recommend selecting Royal Hawaiian Movers as your preferred mover!

Great guys. Polite and efficient.

Friendly, smooth, and professional. Couldn't ask for a better experience.

The staff was friendly, courteous, and fast. They handled all items with care and efficiency, thank you Royal Hawaiian Movers.

The three gentleman that came were very professional, and courteous. Good to know the correct people were sent for the job. Royal Hawaiian called to check on them during packing and two people came by to check also. No need to check on the crew I had, I nearly begged them to take a break to talk story!!! GREAT GROUP OF GUYS.... Royal Hawaiian is a must to move with so far.

Was a very easy process and the team that showed up were very professional, polite and worked hard. Royal Hawaiian kept us informed on the status of shipment via phone calls and emails. I would highly recommend this company for every move. Thanks Royal Hawaiian, and the pineapple you gave us was delicious.

Crew did an adequate job. Some language difficulties but we were able to work through that. Proof will be in the unpacking to see how well things handled the shipping.

Excellent service! The team arrived on time and was professional, efficient, and careful. Best move experience I've had.

Excellent service, fast and thorough. Pleasant group to work with.

Move 2 Nov 2018
Second move with this company. Again, a great and easy experience. Movers were careful, courteous and professional.

Move 1 April 2018
Could not have asked for more efficient and professional service. The three gentlemen were friendly and careful will my items. Best moving experience I have had, and I moved a lot!

The team did a great job getting in and getting out without delay. I have moved many times, and a crew being able to get in and out is key for my satisfaction.

On time, with a great attitude. They worked great as a team and extremely courteous. They packed my entire household goods in one day! Will use them again.

These guys were great. They told us arrive between 0800 and 1000, so of course we were prepared for 1000 like norm and these guys were at the door at 0800 on the dot. Put everything where we wanted and made sure not to jack the walls up like usual. If I was moving again I would ask for these guys.

Royal Hawaiian Movers were outstanding in every facet of getting our household goods moved from Tampa, Florida to Honolulu, HI! The crew was hard working, courteous, and responsive to our requirements. They unpacked and reassembled our furniture efficiently and there was no damage to any of our property. Great job!