Narrow Road Transportation and Warehousing

United States , 87106
3201 University Blvd, Suite 101 Albuquerque
Customer reviews

38 reviews

Driven by integrity

You don't need multiple agents in New Mexico to cover all your different vertical or commodity mix clients. We are well balanced in all areas. We are one stop shop for freight forwarders, logistics/3PL companies, and expedited hot shot/NFO companies.

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Offered services

  • Air freight
  • Rail freight
  • Road freight
  • Ocean freight
  • Logistics
  • Warehousing
  • One-stop shop

Geolocation coverage

North America
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.

Narrow Road Transportation and Warehousing reviews

4.1/538 reviews
  • on 20.07.2022

    Adam and Daniel delivered our IKEA order today and did a great job!

  • on 19.07.2022

    Adam was so friendly and polite when dropping off my IKEA stuff. He was quick, thorough, and handled my packages with care, especially going up the stairs by himself. Give this guy a raise!

  • on 18.07.2022

    Michael and Pete were outstanding! They arrived when they said they would, wrestled a 200-lb replacement table top onto the base, removed the original, and took the packaging. Very courteous and helpful.

  • on 12.07.2022

    Adam delivered my IKEA order yesterday and did a wonderful job. He was professional, polite, and very quickly unloaded everything off of the truck and into my home. Highly recommend!

  • on 11.07.2022

  • on 09.07.2022

    Adam arrived exactly on time, helped me go through the packing slip - awesome - thank you!

  • on 20.04.2022

    Absolutely awful. Wish I could give negative stars. Shipment handed off from Estes to this third party.

    Driver had a terrible attitude, got angry when we took photos of the delivery process as instructed by the shipper. Didn't want to let us check for damage. I explained that taking photos and checking for damage before the driver leaves was required by the merchant to file a claim for damage or missing items. He kept saying none of this was his problem and had nothing to do with him. I explained that as the driver it has everything to do with him because he should be familiar with the delivery process required by his shippers. He just kept saying you gotta talk to someone else and demanding to know if we were taking the delivery or not. Shipment was missing a piece and he was completely unconcerned. Dropped the piece in my driveway and ran.

    This was a replacement for a shipment that Narrow Road badly damaged the first time around. Estes delivered something a couple of weeks ago and it was a wonderful experience. Everything they have given to Narrow Road has been damaged or missing parts and their drivers are not nice. Estes should stop handing deliveries off to this company.

  • on 19.04.2022

    The driver attempted to deliver my shipment to my sales rep , and when he opened the truck the pallet was not on it. This is the worst service I've ever received in all of my years of transportation/logistics. After inquiring about my shipment they lost, I was spoken to rudely by Seth. He stated he didn't have to explain anything to me and I shouldn't be calling him. We have a show coming up, and now it's ruined due to negligence and lack of transparency. DO NOT USE!!!!!! I don't even want to give them 1-star.

  • on 23.12.2021

    These guys took care of the 'last mile' (more like last 250 miles) for my S****** TV delivery contracted through AGS. They were on-time and carried the TV inside. After having read the reviews of AGS, I am so glad these guys took care of the last step in the process. If I need their services again I will not hesitate to call!

  • on 13.12.2021

    Best service out there! All my shipping from here on out will be through you guys. Mr. Fernandez and his helper were outstanding. Received my merchandise a day ahead of schedule, they called me 3+ times to make sure I would be around and to make sure it was ok. Thank you gentlemen.

  • on 07.10.2021

    Jorge Fernández

  • on 07.10.2021

    Jorge Fernández

  • on 06.10.2021

    The guys did a great job delivering my products. Very courteous and professional.

  • on 05.10.2021

    Excellent delivery service. On time, helpful and professional. Jorge Fernández and Bobby Domínguez were phenomenal.

  • on 05.10.2021

    Great service from Jorge F.!!!

  • on 05.10.2021

    Jorge f is very nice!

  • on 03.10.2021

    JJ was very friendly, professional and efficient.

  • on 03.10.2021

    Awesome delivery service. Thank you JJ for being so helpful. I will definitely use this company again!

  • on 03.10.2021

    Mr JJ Rank is very professional and kind person

  • on 03.10.2021

    We received our delivery last week and our delivery driver was JJ. He was very helpful and accommodating. Great customer service Narrow Road!

  • on 03.10.2021

    John was very helpful.

  • on 03.10.2021

    Jj is very professional, he made sure that everything was delivered on time! Thank you!!!

  • on 02.10.2021

    Jj was very nice and professional his customer service is awesome!

  • on 02.10.2021

    John was a very friendly person. He was very helpful

  • on 01.10.2021

    JJ was awesome

  • on 24.07.2021

    I called Narrow Road and spoke with Ian regarding our delivery. He was absolutely pleasant and professional, and worked with me to get our delivery to us within our very tight timeline. We opted for a contactless drop off which went seamlessly. The coop arrived in perfect condition!

  • on 10.06.2021

    if I could give 0 stars I would.

    horrible customer service. I was told I would receive a phone call when the driver is close, that didn't happen.

    after they arrived, I asked them if they could drop the package off at the garage, which has easy access. they declined saying "the paperwork says to drop it off at the front door". after they drop it off I have to spend the next 30 minutes taking apart this pallet and moving it piece by piece into my garage as it doesn't fit inside my house.

    I have never seen someone so unwilling to help their customers. the worst experience I've ever had with a delivery company.

  • on 14.05.2021

    Heavy load, great service

  • on 09.05.2021

    I received n order from Crate and Barrel of a glass top table delivered by their last mile service. The driver was extremely helpful and accommodating, and did an excellent and damage free job of delivering and setting up our new table. An excellent service.

  • on 05.10.2020

    Phenomenal! I am so impressed with Ian, Crystal and Narrow Road Transportation that I give them my highest marks for customer service and professionalism. They moved a ton of glass, literally a ton, for me and did it with amazing care and excellent precision in a timely fashion. I highly recommend Narrow Road Transportation!

  • on 27.08.2020

    Business is very unprofessional. With no regard for the customer’s questions or concerns. Employees are quick to lie to avoid answering simple questions

    Merchandise is poorly handled resulting in damage and missing items to the products.

    After the initial call to the company, the run around begins. Then no response.

    Would never recommend Narrow Road for any one for any reason! Would give a ZERO STAR RATING if able! Avoid this company at all costs

  • on 22.09.2019

  • on 28.12.2018

    Been trying to call to "schedule delivery" but their phone has been down for days / nobody answering... Scammy

  • on 27.12.2018

    Got my package 5 days early! Excellent service!

  • on 04.11.2018

    My delivery was rescheduled 5 times because the package was too heavy (A Matress) and they didn’t have enough drivers, and once because they had no internet and couldn’t print out the delivery paperwork. On the fourth time they rescheduled they finally came out to deliver I was given the estimated time of 11:30am-1:30 pm. After not being able to get a hold of anyone and no one showing up between expected times I left then later checked my security cameras that night and found out they tried delivering at 3:42. After nearly two months I am waiting today for my scheduled deliver that was supposed to arrive at 2:00pm at the latest and it is 4:59 pm and the driver said he only had two more stops and would be here after that... Hard to believe that they’d give priority to even two othe deliveries after rescheduling mine 5 TIMES. Pour customer service full. Full of excuses!

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