Merchants Moving & Storage, Inc.

United States , 83713
11345 Executive Drive Boise
Customer reviews

128 reviews

Certified professionals you can trust

We are most trusted transportation, moving and relocation organization in the area.The level of trust built from homeowner to corporate executive is the mainstay of our continued success and a testament to our commitment to superior customer service.

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Offered services

  • Road freight
  • Logistics
  • Warehousing
  • International Moving Services

Geolocation coverage

North America

Merchants Moving & Storage, Inc. reviews

4.7/5100 reviews
  • on 17.07.2022

    Broke down piece

  • on 01.06.2022

    Good people. So fast

  • on 22.02.2022

  • on 11.02.2022

    What can I say merchants has by far the best crew in the treasure valley. Keep up the excellent work.

  • on 16.10.2021

  • on 10.10.2021

  • on 07.09.2021

    The team that delivered my move was amazing. So accommodating and willing to help.

  • on 28.07.2021

    We moved from the Deep South to Idaho and had a great experience. Matt, Charlie, Daniel, and Bree were so helpful and professional, and Ron and Melanie and Jen in the main office answered every question. I would definitely use their services again!

  • on 19.07.2021

  • on 17.07.2021

    From the day I first got my estimate till the day I actually moved they kept their word their prices were better than anyone else the drivers were friendly helpful and courteous. I would highly recommend this company to anyone thinking about moving in the Boise area however they move me to Jerome from Boise which was even better yet thank you merchants I appreciate what you did.

  • on 08.07.2021

    Moved my elderly parents. They were very courteous, helpful and professional. The crew worked hard and made sure my parents didn't over do it. This is the only moving company I would ever recommend or use.

  • on 07.06.2021

  • on 26.05.2021

    Its of great environment was friendly .I feel as there's a future for me within this company

  • on 01.05.2021

    I would like to give a shout out to Merchants Moving & Storage. We contracted them for a local move and it was a seamless job. They did an excellent job all the way around. I would highly recommend them for your move. Thank you Merchants for taking the stress out of moving. Tom

  • on 17.04.2021

    Merchant's Moving (Atlas Van Lines) and our crew, Nick, Will, Jason, Joey and Shay did our packing and moving! They were outstanding! They were cordial, helpful, and they went above and beyond what we expected in getting us moved out of our home. We really appreciated all the hard work the team did but also the professionalism and friendly/helpful attitudes they demonstrated all day! Thank you to the crew and to Merchant's for great service!

  • on 06.04.2021

    Bunch of good folks work there

  • on 05.03.2021

  • on 04.03.2021

    My family and I have had the best experience with this company. We were apprehensive as we'd heard horror stories about other moving companies for military moves, but we are happy this hasn't been the case. Shea, Bree, Dave, Will and Daniel have been professional, fast and efficient. They have worked with our kids running around and been beyond patient. Thank you guys for making our transition better!

  • on 25.02.2021

    Excellent service and fair prices! Every time I called whoever answered the phone was able to field my question. Justin did a great job holding my hand through the process, making sure everything was in place and even showing up on the day of delivery. The crew were great and it was all done seamlessly! Use Merchants Moving & Storage!

  • on 21.01.2021

    Merchants was great to work with. Very responsive, very competitive rates, very easy to work with. They moved us from the midwest to Boise and made the whole process very easy. Mike, our driver, was fantastic. I would highly recommend!

  • on 18.12.2020

    They were wonderful to work with. On time, no issues and very nice.

  • on 05.12.2020

    Ron and his team at Merchants are great to work with, and are very nice people who love and take pride in their work. I encourage if anyone is looking to move, to look no further than to Merchants Moving. You won’t be disappointed.

  • on 01.12.2020

    Very professional and friendly with great customer service. Have used them on a number of moves, from complex to quick and the performance is consistently good. In the few instances there has been an issue with damage, they were resolved quickly, completely and hassle free. Highly recommended.

  • on 02.11.2020

    Our experience has been horrible to say the least. Several items have came up missing such as a brand new hammock (still in the box), cooking equipment, clothing, etc. Several components of our household goods arrived that had been taken apart (by someone NOT authorized to do so) and left for us to try to find the pieces and put together ourselves without any instructions. We have a $2000 outdoor storage system that is missing some its hinges, keeping us from securing the doors, rendering it useless. We have a $300 antique cabinet that arrived at our nee house missing all of the shelves in it. My daughter’s Barbie dream house (which was her prized possession that we saved our money to buy for MONTHS) was demolished and irreparable. On the 2nd day of packing, we were told by Anthony that household items were no longer put into crates, yet our items arrived at our new house in crates. This means that our items were not secure and that someone went through our personal items when we were not present, WITHOUT OUR PERMISSION. Since the move, we were told that items are still required to be placed in crates, meaning Anthony lied to us. Items were crammed into boxes and several sentimental items were broken or scratched. I could go on and on and we are documenting and photographing everything. On the last day, after one of the male movers spent an unusually long time in the restroom, and immediately afterwards, the toilet was plugged. A quick plunge of the toilet revealed what the problem was. 2 small ziplock bags, imprinted with black spades floated up. These bags are commonly used for drugs. This also explained the random, powdery residue that appeared on the bathroom countertop. We have small children in our home and had we known someone was using illegal drugs, we would have notified the police. The reason for our move was due to the military giving our family an assignment in Louisiana. It is beyond a shame that this is the type of care and service we received and we will see to it that this company no longer receives contracts from the military. To the management of this company, would YOU be ok with me coming to your house, doing drugs in your bathroom, then proceeding to go through your personal items, disassembling expensive furniture (without having the proper experience or expertise) and excluding the parts you would need to re-assemble the items? This issue is far from over but we will NEVER do business with this company ever again!

  • on 29.10.2020

  • on 09.10.2020

    Friendly staff, great people to deal with!

  • on 08.10.2020

    Josh G. and Nick N. were on time, very professional, efficient, careful with our things, and friendly. Robert from the office was very quick to get back to me on any questions I had about our things and moving day.

  • on 03.10.2020

    Great as always good people very helpful

  • on 25.09.2020

    You can’t find a more honest, reliable trustworthy and professional moving company. A weak link at times is the available resource pool on either end of the move. Every person involved in this move (Cal to Boise) was trustworthy had good character and treated my assets with respect. Working with Ron and the entire staff alleviated a lot of potential stress. They did what they said they were going to do and they were quite accommodating. Highly recommend them!

  • on 19.09.2020

  • on 18.09.2020

    Merchants moving delivered some pieces that I ordered from RH. These two guys were outstanding! They far exceeded my expectations from start to finish. As an interior designer I experience a lot of delivery companies and unfortunately 95% of them are terrible and I have to really pay attention that they don’t damage the home or the furniture. These guys were not only polite and professional but they took EXTREME care in unpacking the pieces and re-wrapping them in furniture blankets and shrink wrap to get them into the elevator and up into the condominium. They definitely went above and beyond what most delivery people do. I highly recommend them!

  • on 25.08.2020

    Dan and Marcell were awesome! They were very careful and worked really hard!

  • on 03.08.2020

    I hands down had the best crew in Nick Wood, Josh, and Isabelle! They were extremely professional, took care of my stuff like it was their own, and were super efficient with their time. I would recommend this place to anyone and this crew to help with all your moving needs

  • on 31.07.2020

    Absolutely the best moving experience we’ve had! Dan and Charlie did a great job of unloading our belongings! They were very careful when moving our furniture so as not to ding our walls. They were very professional during the whole process and they worked well as a team! We would highly recommend Merchants Moving for any of your moving needs!! Great job, Merchants Moving & Storage!

  • on 29.07.2020

    We have completed two moves with Merchants Moving and both experiences have been incredible. We have also used them for storage and RH Delivery and in every instance, the customer service has been exceptional and the pricing has been very competitive and fair. Merchants takes care of its customers with kindness and great communication during every phase of the move. Highly recommend!

  • on 27.07.2020

    Amazing company, friendly and hardworking employees and quick/efficient move time. I will never use another moving service, only merchants from here on out!

  • on 24.07.2020

  • on 15.07.2020

  • on 02.07.2020

    It is clear that Merchants takes great pride in the superb customer service that it provides. We used them for a long distance move, and have nothing but glowing reviews for their care, level of detail, efficiency, and friendliness during the entire process. Hands down - I would recommend to every family / friend I know!

  • on 26.06.2020

    We have used Merchants Moving and Storage for all of our moves. I can't say enough about their professionalism, their communication and follow up and most importantly, the care of our furnishings and belongings. The moving crew under Dave was extremely careful and patient with the placement of items in our new home. Moving is stressful so it's so nice to have a great crew you can laugh with during the process! Don't bother going anywhere else for your moving needs.

  • on 24.06.2020

    This was the 7th time my wife and I had moved during our marriage. Most of the moves were less than 15 miles from one place to another but this time we moved from Newark CA to Garden City ID. Before selecting Merchants Moving we spoke with several friends who had done a long distance move and the stories were not encouraging. The best comments were that their mover was OK. Our Real Estate Agent Eva Steinwald recommended Merchants and after interviewing 2 other movers we went with them.
    1. Ron and his team were with us every step of the way. If we had a question we quickly had an answer.
    2. When the move day arrived I had to drive 3 hours to meet Merchants' at our storage lockers. ( We had to move out of our house quickly so we put everything into storage for 2 months) Merchants' was a few minutes early and just took over. They came well prepared, totally Professional. Our two contacts from Idaho that I worked with Adam and Kevin were the best! After Adam backed the biggest moving van I have ever seen through a small gate and about 100 feet to the back of the storage locker compound I started to relax.
    3. Adam and Kevin along with two local Atlas employees got right to work unloading and itemizing everything we owned.
    4. I felt completely at ease with the work they were doing and I was able to leave and complete several tasks to finalize our move. Adam's estimate of when they would be ready to leave was right on time and I was even able to take a nap.
    5. Adam had itemized everything that went on their truck and reviewed any high value items. I signed off, they closed up the truck and I was on my way, making the 3 hour drive to where we were staying.
    6. My wife met Adam and Kevin at the new house and everything went smoothly as they unloaded our stuff. Within a few hours we had a garage full of boxes and furniture in the house.
    So, to sum it up we had a great experience working with Merchants' Moving, and keep in mind this all happened during the Covid 19 Pandemic. The people were great, price was more than fair and we would recommend their services and use them again.
    Thanks to everyone at Merchants'.

  • on 02.06.2020

    Dave Stockton and his delivery crew were just amazing! I can’t rave about him enough. They were on time, Professional, careful with my goods and so so kind to my children. They even bought us pizza for lunch! Have you ever heard of a moving company doing that?! Highly recommend them.

  • on 22.05.2020

    They are a fantastic company for any of your residential or commercial moving and storage needs.

    I know the owners and several members on their team. They are great individuals and I've heard nothing but great things from people that worked with them.

    I highly recommend them!

  • on 20.05.2020

    Their crew was very professional and careful with all our items. They filled 5 trucks and were able to complete the task before the business day with attention to detail. I will be referring all my relocation clients to Merchants.

  • on 18.04.2020

    Contacted Merchants to get a quote and was very impressed with the level of support and profesionalism on the phone with Justin and Stacy. I even received a follow-up call after my move checking on how everything went. The movers themselves were very efficient and friendly guys. They took care of moving all items we requested and secured them in the truck. They even laid down a mat over the front door threshold and covered up our furniture with blankets, small details which I appreciated. Overall very pleased, Merchants made the already stressful experience of moving go a lot smoother, and I would hire them again without any reservations.

  • on 15.04.2020

    Nick and Ned are incredible movers and support. They answered all questions professionally and were great company. Will recommend this company to everyone.

  • on 21.03.2020

    This is my third move with Merchants. Scott and Nick did a great job moving me! Great job guys. Will definitely move with them again.

  • on 19.03.2020

  • on 13.03.2020

    outstanding service, both from Jenn and delivery crew.
    very clean always on time, very professional.

  • on 28.02.2020

  • on 17.02.2020

    I can't stress enough how satisfied I am with my move through Atlas. Merchants Moving in Boise were great to deal with; the communication, explanations, materials provided pre-move, the list goes on. They could not have done a better job at making me feel comfortable in the weeks leading up to my move. They answered all my questions and helped to prepare me for a cross country move, easing a lot of the stress normally encountered when moving.

    The driver was top notch. He was prompt, courteous, efficient, communicative and really friendly. I felt 100% comfortable that my items would arrive at my new home in perfect condition and I was right. The loading crews at both the pickup and the destination were very fast packers/unpackers and very careful with my property.

    I highly recommend Merchants, Atlas, Ace Relocation Systems and the staff that is hired to load, pack and unload. There is literally nothing they could have done better.

  • on 10.02.2020

    As their tag line states, Merchants Moving & Storage Inc. far exceeded expectation. They assisted with a unique office move that had several different drop locations. One happened to be my personal residence. The crew was punctual, professional and treated our belongings as if they were there own. They truly are the best resource for moving and storage services around.

  • on 06.01.2020

  • on 21.12.2019

    We recently made a big move from Kansas City to Meridian, ID. We were given the name of Merchants to check out for the move. It is not an ideal time to move (December), but Ron was immediately responsive and helpful right from the first contact. From there, Ed came and met us, gathered a team and knocked the job out. We got a big dump of snow the next day in Kansas City, but that did not deter and they were on time with the delivery. Once in Meridian, Ed, Dan, and Pete were awesome to work with. All three guys were extremely helpful and went above and beyond. We could not have gotten a better team to work with and I would HIGHLY recommend Merchants and all the guys that took care of us.

  • on 19.12.2019

    Good pep

  • on 12.12.2019

    Jenn is awesome to work with -- wonderful with communication and working with our family's schedule for our RH deliveries. The drivers are respectful and efficient. They are a great team!

  • on 23.11.2019

    Merchants moving and storage provided excellent white glove delivery service for my Restoration Hardware order. It was a large order for my entire home. They took the upmost care in my home with proper covering and assembly. They ever held the furniture a bit longer to wait for my remodel to be completed. This was the first time I have actually had a delivery company that cared for my items and my home.

  • on 22.11.2019

    From beginning to end every detail of this move was outstanding. Jenn does an outstanding job with communication and the guys are careful and respectful. I will always go to merchants for my Moving needs. Great experience!

  • on 20.11.2019

    Excellent customer service form both office staff and drivers! Timely arrival and departure. Care was giving to every item being transported. I would recommend Merchants Moving & Storage to everyone.

  • on 20.11.2019

    We recently moved with Merchants and used them for our Restoration Hardware deliveries as well. Jenn was great in organizing the RH deliveries right along with our move. Everyone is experienced and were considerate with our belongings as well as the stress that moving creates. Wonderful company with a great staff.

  • on 09.10.2019

    Couldn’t have been happier with our move experience with Merchant’s Moving. The crew was professional and prompt and took excellent care of our belongings.

  • on 16.09.2019

  • on 12.09.2019

    Very professional and experts in their field. Choose them to support a wonderful family owned and operated business for all of your moving and storage needs.

  • on 31.07.2019

  • on 31.07.2019

    Excellent service means everything to me. Getting the job done with great attitudes is part of what makes a service excellent! I highly recommend Merchants!

  • on 14.07.2019

    No one likes moving but when you gotta do it, use this Boise company if you can. I've used merchants 3 times now and they have always been professional and courteous.

  • on 19.06.2019

    Merchants Moving & Storage handled our move and we were very impressed.
    They protected our carpet and door jambs before they moved a single item.
    They adjusted to the obstacles in our home and were able to get several large
    items over a chair lift and around tight corners. They drilled new holes for old
    bed rails and replaced old screws with wood screws. Our move was considerably
    more challenging than they thought it would be but they made it work in a timely and
    efficient manner. Our movers were friendly and considerate of all our needs and
    went above and beyond to meet every request.
    Thank you Merchants Moving & Storage for making our move a great
    Steve and Wendy Powell

  • on 01.06.2019

  • on 08.04.2019

  • on 12.03.2019

    I used Merchants recently for a move out, move in and storage. They were professional and communicated well throughout. Their movers were conscientious and worked hard. I would use them again and recommend them to anyone.

  • on 18.02.2019

    I used Merchants to move me from the house I sold to a rental house; and 10 months later to move me from the rental into a new house we built. First of all, they actually came to my home to see what I had to move and listen to my concerns about things I needed to store until the new house was completed. Everyone else just gave me a phone quote or did not return my call in a timely manner.

    I worked with Ron who found solutions for all of my needs. I rented a couple of mobile storage vaults which, they delivered, picked up after full and stored for 10 months. They then delivered them to the new house. We were able to unload them the same day and I when I called them they came back that day and picked up the empty vaults to get them out of the way. Their storage vaults were not large enough to fit some 10 foot tall garage cabinets I moved from the old to the new house. Ron suggested having his people wrap them safely and then store them in his warehouse, which he did for the entire time and then delivered them to me when we made the final move.

    The moving crews were friendly and pleasant to work with. They were punctual and as careful as movers can be. We had no major incidents during the move with nothing of importance getting lost, broken or damaged. Ron was sensitive to cost and discussed various options to be competitive and affordable.

    This company has been around for a long time. I also worked with them several times when my work place had moves and I experienced the same good service during those moves as well.

    I would strongly recommend Merchant's Moving and storage for any of your storage or moving needs.

  • on 16.01.2019

    We recently utilized Merchants Moving & Storage for a cross town move. It was an outstanding experience. The two men were very professional, timely, and accommodating. We highly recommend Merchants and their team! Marv Askey

  • on 18.12.2018

    Matt Wolfe and his crew did an excellent job moving everything into the space quickly and efficiently, and they were very friendly and professional. I recommend Merchants Moving & Storage highly for your next move!! Thanks guys!! 5 star service!!

  • on 20.11.2018

  • on 10.09.2018

    Thanks for making my overseas move as good as it could be! And especially thanks for answering my questions and being so friendly to my cat:)

  • on 29.08.2018

    Merchants Moving and storage did my move. Extremely seamless move, they made my life easy and worth every penny. They were able to get me boxes as well to pack my stuff. Highly recommended!!!!

  • on 22.08.2018

    I LOVED this company! From beginning to end everything was so easy and smooth. We literally didn’t have to move a finger! They made sure everything was wrapped neatly and boxed perfectly. They treated everything as if it were their own. Polite, professional... Dan specifically was so amazing and constantly updated us on what they were doing and where everything was going. I couldn’t be happier with them and definitely recommend them to anyone moving long distance.

  • on 10.08.2018

    Fast loading, professional approach

  • on 16.06.2018

    Merchant movers moved us within Boise in the summer of 2018. They were efficient, polite, careful, and affordable. I would absolutely recommend them to anyone I know. Thanks so much Merchant Movers!

  • on 14.06.2018

    I had an outstanding experience using Merchants Moving & Storage to receive household goods in Boise, store them for several years and finally ship them on to my next destination. MM&S was very responsive to my requests, made the transition from government-funded storage to personally-funded storage easy and happily set up a date & time for me to come out to Boise, go through my crates, remove items for disposal/resale, and re-crate the remaining items. I found the storage area clean and organized. Once the remaining HHG items were delivered, the claim for the few items damaged in shipment was easily and satisfactorily resolved. I moved 13 times in my Air Force career and MMS ranked up at the top for all of the moving & storage companies I have worked with over the years. Thanks!

  • on 20.03.2018

    I’ve moved over two dozen times and fortunately most have all been good experiences. But none has come close to the service and care I received from Merchants this past week. It was the perfect move.

  • on 14.03.2018

  • on 10.03.2018

    My wife and I have moved 7 times in 35 years. We have been moved by many companies but...... These people were a class A team! From day one I was moving they stayed in touch with me. If I had a question they were quick to respond. The movers (Jeremi & Chris) that came out were great also! They were a father & son team and they were very helpful and courteous. They went above and beyond the call of their job. I wouldn't want to be moved by anyone else.

  • on 23.01.2018

    Great customer service and hard workers. Justin, Robert and Charles did a great job. I would highly recommend Merchants Moving !

  • on 17.12.2017

    Justin and his team were great to work with in our recent move; organized, efficient and very responsive to our last minute changes.

  • on 05.12.2017

    Merchants Moving of Boise, Idaho have moved us on our last 4 moves. Two business and 2 personal. They are an outstanding company with the greatest people, from Ron the owner, the management and office team and most of all the packers and drivers. Gene and his wife Jessica have moved us 3 of the last 4 times. All the moves were outstanding, from care taken at the home, to the items moved and making us feel like nothing we asked for was a problem. The last move was from Eagle, Idaho to Blue Ridge Georgia. It could not have gone better. We highly recommend Merchants Movers of Boise, ID. Mike & Carol

  • on 01.12.2017

    We used Merchants for our move. Justin, Deb, and Adam's crew were great to deal with. The process was easy throughout the whole move. I wouldn't consider using anybody else.

  • on 19.10.2017

    We recently used Merchants Moving to relocate from Eugene to Boise. I cannot say enough good things about this company; from the owners (both of whom we spoke with multiple times), to the office schedulers Melanie and Dewanna, to our crew chief and driver, Matt, everyone was absolutely top notch. Our things arrived exactly when they said and every guy on the crew was great to work with. I will not even bother to comparison shop the next time we need to move - I’m just calling these guys.

  • on 16.10.2017

    Great experience with Gene, Jessica and team. Can't say enough about their professionalism and tireless efforts. Would recommend them to anyone looking to move.

  • on 09.10.2017

    Merchants Moving & Storage, Inc. is an amazing company to plan your next move with. This was my 2nd move using Merchants and I will continue to use them for future moves. You can tell that this company is organized and very professional. Our movers handled everything with care, they were respectful and professional from start to finish. Job well done!

  • on 12.08.2017

  • on 08.07.2017

    We used Merchants Moving several years ago to move our Optometric office, so we didn't hesitate to hire them again to move to a new home. Everyone from the office staff, to the estimator to the moving crew was not only very nice and friendly but were all very professional. They did a fantastic job helping us move and I would highly recommend them for any any move needed.

  • on 06.07.2017

    Merchant Moving and Storage should be your first choice when it comes to moving companies! Justin and his team are awesome! They are responsive, reliable, competent and have incredibly great attitudes. Moving is stressful enough and these guys help take the stress level way down! Merchants Movers has moved many of my clients and they've done an incredible job every time!- Oliver O'Gara Real Estate

  • on 04.07.2017

    We used Merchant Movers last month to move our business, the entire process was extremely smooth and I would highly recommend this company. Justin Tarpley and his staff were timely, efficient, and followed through from start to finish! Great experience!

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