We ship your world!
Journey Freight with over 20 years of experience has expanded into globally positioned third party logistics company with a multitude of offices and agents across the globe to assist with your transport needs.
Offered services
A Detailed Review of Journey Freight
Freight forwarding is an integral part of the business ecosystem that requires a deep level of expertise and precise execution. Journey Freight, a key player in this field, has caught our attention for its comprehensive services and unique approach to customer satisfaction. This review has been meticulously prepared to provide an unbiased analysis of the company’s offerings from my personal perspective as an impartial expert in the freight forwarding industry.
About Journey Freight
Founded in 1995, www.journeyfreight.com showcases a forward-thinking organization that has been providing stellar logistics solutions for over two decades. The company prides itself on its ability to manage complex moments of freight forwarding with exciting features and exemplary customer service.
Services
1. Ground Services
One of the solid offerings of Journey Freight is its ground services, which distinguishes them as an efficient and versatile logistics company. They provide full truckload (FTL), less than truckload (LTL), as well as refrigerated, heated, and expedited shipping services, proving their ability to cater to a wide array of needs.
2. Air Freight Services
Efficiently moving goods across long distances requires a well-established air freight capability, and Journey Freight does not disappoint on this front. The company provides high-quality air freight services, ensuring swift delivery times and global coverage.
3. Ocean Freight Services
Journey Freight also excels in ocean freight capabilities, offering versatile options to vendors dealing with voluminous or heavy goods. With their ocean freight services, the company provides a balance between cost-effectiveness and delivery times.
Unique Selling Propositions
A Personal Touch
Journey Freight takes a personal interest in their clients' needs. Each customer is assigned a dedicated service representative who oversees their shipments, offering a streamlined, personalized service experience.
Custom-Tailored Solutions
Rather than offering a monolithic set of services, Journey Freight believes in custom-tailored solutions. The company designs unique and effective logistics plans to meet the specific requirements and objectives of each client. This ensures that all customers receive a service that's designed specifically for them, greatly enhancing satisfaction levels.
Global Reach
No matter where in the world they operate, businesses can confidently rely on Journey Freight for logistical support. By forging a vast network of agents around the globe, the company effectively covers all major trade destinations worldwide.
24/7 Support
The company's commitment to customer satisfaction is reflected in their 24/7 support. Journey Freight's dedicated team of experts is always ready to assist customers whenever needed – providing peace of mind around the clock.
Website Navigation
The Journey Freight website is intuitive and easy to navigate. The menus are clear and comprehensive, providing all the necessary information about their services. It also features a quote request form and a user-friendly tracking tool, to keep customers updated about their shipments. It's clearly designed with user experience in mind.
Customer Reviews and Testimonials
Customers seem to appreciate the efficiency and professionalism that Journey Freight brings to the table. There are numerous positive testimonials from satisfied customers, commending the company's attentive customer service, good communication, reliability, and timely delivery. This builds trust and confidence in the company’s abilities.
User Friendliness
Journey Freight also gets a thumbs-up for its user-friendly disposition. Customers reportedly enjoy excellent rapport with their representatives, enabling smoother transactions and more pleasant experiences. World-class business practices like these truly set Journey Freight apart.
- Overall: Journey Freight excels not just in its comprehensive service array, but also in its dedication to customer satisfaction. Their dedication to offering custom-tailored solutions and ensuring a personal touch in every transaction is highly commendable.
This impartial review aims to shed light on the merits and capabilities of Journey Freight. It's crucial to understand such insights to select a logistics partner that can truly serve your business needs. Journey Freight proves to be a promising contender in this regard.
Adam Robertson
I have dealt with Journey Freight numerous times and things normally go very smooth. When they don't , Jeff and his team make sure everything is fixed for me!
Mary Olsen
Very awful customer service. I wish I received the same experience some below have experienced. They expect the driver to do all the labor and drive long haul at a dirt cheap rate. The broker is rude and was threatening over the phone. Not to mention, the acceptance time for one load is at least a day. Make your life easier and do not work with these people. They make those who work for them a living nightmare.
D Leslie
I have been dealing with Journey Freight for a few years now. They are always eager to help. They are quick to respond to my requests. and keep me posted as to the status of my shipments. They have handled our Airfreight needs as well as LTL and full truck load with care and peace of mind. I would not hesitate to recommend Journey Freight for all your shipment needs.
Kimberly Smith
I absolutely loved working with this company! I got hit pretty hard last year with some shipping that I don't normally deal with and their service was ON POINT. Abdul and Tyler were super helpful helping me get truck load upon truck load to our locations quickly and with good rates. I would highly recommend this company!
Sunita Ramessar
Abdul and Harry have been outstanding when it comes to customer care and relations. Quick response times and always there when I need them! Reliable delivery is what we depend on when it comes to shipping heavy freight and they have got our backs! I recommend Journey Freight! Ask for Abdul and his team they will not disappoint!
allstarplar19 !
I have been dealing with Journey freight on a regular basis over the last year and a half. Abdul and his team are professional and friendly , I know I can count on them to get the job done.
Kristen Mcilwaine
I have been doing business with Journey Freight for a decade and they are by far the most exceptional freight team I have worked with in my career. Dave and his team are skilled trained professionals with excellent customer service skills, offer competitve rates, and such a pleasure to deal with. When goes something awry, I don't ever have to think twice about chasing down information. Highly recommended!!!
Ryan Rees
Been working with Journey Freight for a few good years now and I must say they are excellent at handling our loads with professional communication. Highly recommended!
Ken Griffin
All the bad reviews on the company are true, my company delivered a load for them on December 7th. Every since then my factoring company been trying to get in contact with their accounting department to simply make them aware of the notice of assignment so they can direct the payment to them. We been emailing, faxing, leaving voicemails and never get a response . Even called the broker back and explained it to him and he claimed he would get it handled for me and never did. My factoring company wont factor the load till we get in contact with them . I was given a lady name Kathy extension at 3207 she’s supposed to be doing all the accounting. This lady wont answer , calls, voicemails or emails . Stay away from this company. !!!!!!!!!!!!! Wish I could give it zero stars
Sofia De Filippo
Geoff Lo
Worse freight company to deal with. Zero professionalism, rip off rates, and just nasty personality from a guy named Richard Thornton. Called me demanding payment on a shipment wanted to charge almost $600 for it. The value of the entire shipment was barely worth $1000. Didn't give me any breakdown, no invoices and asked me to e transfer him. No credibility at all and took forever to reply to emails and texts. Once he was called out, he was just plain rude and didn't want to deal with it. The reviews speak for themselves. Just stay away from this company!
emad mottaghi
Had an interview with Mark G for dispatcher/ customer service position. Even though I agreed to all his conditions. He told me he will call me, he will call me by the end of the following week, but never did. Their ad is back up with much lower salary. Not to be trusted
panveer dani
if you want to deal with them, then beware from accounts payable. They will not answer your calls and no one responding your emails. Their payment terms, I guess are 200 days. my invoices are 102 days old and still I have to wait 98 days more.
J
dealt with these guys for a couple shipments. excellent service, would recommend to anyone.
Nicholas De Filippo
Great place really great people that get the job done in any situation
Sincere Dispatcher
VERY RUDE SALES PEOPLE, DON'T KNOW HOW TO DO BUSINESS. DON'T KNOW HOW TO SELL LOADS. NO NEGOTIATION SKILLS. THEY ASK FOR A RATE AND HANG UP ON YOU.
Paco Coulombe
N'est accessible que par la voie de service transcanadienne ouest
Sarita D'Souza
Telephone is ringing and ringing like a Bank no any response, Imagine what can happen to your freight and shipment. expect suprises .
Ranjeet Samra
Muhammed Halji
Siham Ch
Personnellement j'aime travailler avec Journey Freight '' Steve et Andrew'', ils trouvent toujours des solutions même pour des envois urgents ici ou ailleurs du Canada. Je vous salut et continuez vous êtes les meilleurs
Adrianne Schoen
I do work with these guys sometimes and it's a really fun company. A lot of friendly faces and good laughs. It's a real family there.
joe azam
I have used Journey Freight for several years now and the team and service is great. There pricing has always been very competitive and Jeff and the team have always come through for myself and the team when we have last minute rushes.
rampart moving
One of the most disorganized, incompetent freight companies I have had the mispleasure of dealing with. They do not advise the Ontario based trucking company (YRC) of the delivery of an item, they lowball, and are dishonest (aris) and remove payment for said delivery because YRC cnnot deliver a custom item.
avoid at all costs
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