ITD Global

United Kingdom , GB-M8 8SH MANCHESTER
17 Stanley Street
Customer reviews

35 reviews

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Offered services

  • Air freight
  • Rail freight
  • Road freight
  • Ocean freight
  • Logistics
  • Warehousing
  • Customs services

Geolocation coverage

North AmericaSouth AmericaEuropeAfricaAsiaAustraliaMiddle EastNorth Africa
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.

ITD Global reviews

3.9/536 reviews
  • on 11.02.2022

    Very good service, competitive rates and a great integration system. Recommend to anybody.

  • on 28.10.2021

    Chasing up a delivery was told that I had to contact seller

  • on 09.02.2021

    As a residential neighbour who's home is opposite premises ITD Global have recently moved to (14 days). I have to say they have gone out of their way to cause disruption the to the streets residents, placing cones on the street to prevent residents parking, blocking driveways with HGV's, employees shouting and berating residents who have asked the yard manager to show a bit of consideration for thoses who live in the street. 0 stars
    Edit :
    1 year on the same old problems cars damaged by hgvs, street blocked by hgvs white vans racing in and out of the site like it's a banger car race track whilst children play on the street. Shocking response from company when residents complaint about the issues above in short they don't care

  • on 24.12.2020

    We had a few dealings with Phil a few months ago and found him extremely rude,arrogant and very abrupt,my partner had to stop dealing with him due to his aggressive tone and manner which made her very upset and reduced her to tears.Phil is either under a huge work load stress or he is by nature a nasty peice of work.For many senders he is the first face or representative of ITD ,he is a true embarrassment to this firm.Shrugging his shoulders is all he seems to do ,he could win an award for it.We are human beings at the end of day and deserve to be treated like so.Phil needs to think very carefully and how he treats/speaks to customers and as a result we took our business elsewhere.

  • on 15.07.2020

    This review for Business account holders
    Avoid Avoid Avoid,
    This from the top worst companies in the UK,
    you could deal with,
    The manager is tricky and lies if you have serious issues he will ignore your calls !!! And he will telling you I am not working today I will work tomorrow same thing saying every day for others .
    Collection driver he was tossing the parcels like rubbish bags.
    Lots parcels will be lost and damage the will not claim damages parcel because Hermes policy's not accept it.

  • on 23.09.2019

    Went on holiday and decided to send luggage with IDT global. BEST decision. It's cheaper than ordering suitcase and made travel much easier. Its a no brainer!!

  • on 28.08.2019

    Great service!
    Cheap and fast ecommerce logistic provider
    London depot in Park Royal provide a fantastic personalized service

  • on 28.08.2019

    Very poor customer service. London office handling is worst.
    very hard to get the return parcel back.
    Very poor claim procedure.

  • on 09.08.2019

    Amazing service, my company entrusts ITD with all our shipments and has done for many years.

  • on 22.05.2019

    Highly recommended

  • on 18.01.2019

    Excellent multicarrier provider. Can carry anything and cater for small and hoc customers or large volume shippers.

  • on 07.12.2018

    Been waiting for a delivery from them for 2 weeks nothing here no response from them disgusting service

  • on 20.09.2018

    We've been using ITD for a few months now after switching from other couriers due to issues. This was the best move we've made. We've had nothing but smooth dealings with the company and their customer service is ace! I deal with Rafi on a regular basis, I don't have a bad word to say about him. He goes above and beyond to help and will always ensure that my questions are answered. A true asset to the company. Would 100% recommend ITD.

  • on 21.06.2018

    Good Prices, Good Service, Staff are very friendly and always willing to help to sort any problems etc.

  • on 20.06.2018

    DO NOT USE THERE SERVICE - if you are shipping into the UK you will have to pay alot of extra hidden costs which will set you back a huge amount. There are much better services out there like fedex tnt dhl whose customer service is extremely better rather than being shouted at on the phone. TERRIBLE TERRIBLE CUSTOMER SERVICE. I would give 0 stars if i could absolutely stressful experience.

    Following this review: I have spoken with a member from ITD they did recommend for frequent shipments to use parcel2go. Also menitoned If I have 50 shipments coming everyday then use ITD.

  • on 30.01.2018

    Good prices quality service

  • on 18.12.2017

    Good delivery service in terms of price and transit time

  • on 12.12.2017

    Amazing customer service. When yodel lost a parcel, this company saved the day. They spent so much time giving my the very best service. You rarely receive customer service like that these days, its good to see it still exists! Thank you!

  • on 20.11.2017

    top service!! Leo is best account manager!

  • on 10.11.2017

    fantastic service never been let down... long live the ITD Global team

  • on 10.11.2017

    Fantastic company to do business with. Always willing to go that extra mile.
    Will recommend them always

  • on 31.10.2017

    Excellent selection of services available. Easy and clever software

  • on 30.10.2017

    we have worked with ITD for years. then there was a shipment where they charged us 3-4 times higher than normal. since obviously something was wrong we tried to find an agreement to share the cost which was refused in a quite unsatisfying way. furthermore, since we did not immediately pay the overpriced invoice they set back our status to pre-payment without warning. for this reason we lost completely the trust in itd and also felt betrayed.

  • on 19.09.2017

    great service. Kevin #1 driver.

  • on 03.08.2017

  • on 16.07.2017

    Amazing company!!! Great rates, fast delivery and with fantastic customer service. Highly recommend.

  • on 09.07.2017

    If it is for one of their driver .... kevin ... its million stars worth company. Overall doing very good in courier and logistics.

  • on 20.06.2017

    Poor Customer Service when parcels go missing. It takes weeks to get updates on international deliveries in particular even when they are meant to be sent tracked.

  • on 12.06.2017

  • on 28.05.2017

  • on 22.11.2016


  • on 26.07.2016

    We had been customers with ITD for over 18 months. excellent service and parcels are delivered promptly without any delay.

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