Intercargo Ltd

Location
United Kingdom , GB-SL3 0AT SLOUGH
HCH House Horton Road Colnbrook
Customer reviews

10 reviews

Logistics simplified

Whether you're shipping FTL or LTL, boxes, pallets, large packages, containers or have regular requirements for full or part charters, we are the preferred choice. We deliver by using air freight, road freight, sea freight and rail freight.

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Offered services

  • Air freight
  • Rail freight
  • Road freight
  • Ocean freight
  • Logistics
  • Customs services
  • Hazardous goods

Geolocation coverage

North AmericaSouth AmericaEuropeAfricaAsiaAustraliaMiddle EastNorth Africa
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.
FIATA

Unbiased Review: InterCargo, A Game Changer in the Freight Forwarding Industry

In the freight forwarding industry, the name of InterCargo resonates with a reputation for dependability and professional integrity. This review provides a comprehensive inspection of the company, assessing its services from a neutral standpoint. As an impassive expert committed to delivering valuable insights, I will dissect InterCargo's operations, highlighting its strengths and areas of possible improvement.

Who is InterCargo?

InterCargo is a leading player in freight forwarding, dispatching, and logistics. Preferring to be referred to as a progressive solution provider, they have carved a niche as a trusted partner for businesses requiring professional courier services. The company prides itself on its personal touch and unrivalled commitment to customers' satisfaction, a distinction evident in its innovative services and extensive global reach.

Offered Services

Sea Freight

InterCargo demonstrates vast expertise in shipping a wide variety of goods across oceans. Their efficient sea freight service network spanning over continents earned them a commendable reputation in the logistics industry. Their services stand out for their flexibility, allowing both Full Container Load (FCL) and Less than Container Load (LCL) options.

Air Freight

Businesses in dire need of fast and reliable transportation solutions should consider InterCargo’s air freight services. Providing time-critical delivery anywhere around the globe, the company ensures goods reach their destinations promptly, allowing for effective business operations.

Road Freight

InterCargo’s road freight service is superb for intra-continent shipments. They have proven to be dependable for the swift transit of goods across the European landmass. Whether the requirement is a full truckload or a partial load, they guarantee optimised routing.

Storage & Distribution

For businesses requiring warehousing and distribution assistance, InterCargo offers cost-effective solutions. With strategically located warehouses, they provide efficient storage and logistics services that help businesses smoothly execute their operations.

Customer Service

In a service-based industry like freight forwarding, customer service is paramount, and InterCargo is no exception. Their dedication to providing excellent customer service is manifest in their open communication, timely resolution of issues, and personalised approach to each business’s unique logistic needs. They are easy to reach, responsive, and committed to ensuring seamless experience for their clients.

Online Tools and Technology

InterCargo is a technology-oriented freight forwarding company. They offer online tools allowing clients to get quotes instantly, book shipments, track cargo, and manage freight efficiently. From their online tools to their comprehensive reporting, they provide transparency in every aspect of their engagements.

Competitive Pricing

InterCargo's pricing structure is competitively positioned. For the level of personalised service, network reach, and delivery speed, their prices offer good value. Furthermore, the company strives to provide flexible and customisable solutions to meet each client's budget requirements, a commendable aspect for businesses of all scales.

Risk Management and Safety

The company takes risk management and safety seriously. They offer shipment insurance to cover against potential risks that goods are exposed to during transit. In addition, InterCargo’s stringent adherence to safety standards in handling shipments is noteworthy.

Professional Reputation and Certifications

InterCargo's certifications and reputed affiliations demonstrate their commitment to high standards. Their accreditations, such as ISO certification, seal of approval from the Financial Conduct Authority (FCA), along with their membership of the British International Freight Association (BIFA), mark them as recognisable players in this industry.

In conclusion, InterCargo offers a commendable mix of innovative freight solutions and excellent customer service. Their vast network and operational efficiency make them a competitive choice for businesses looking for reliable freight forwarding services. The primary focus on customer satisfaction and transparency is an appealing attribute businesses may consider when choosing a freight forwarder.

While InterCargo shows great strength in various areas, they may need to continue evolving their technology to keep up with the rapidly changing digital trends in the logistics industry. Streamlining their services for greater customer convenience can further set them apart as industry leaders.

As in every industry, the factor to consider most heavily greatly depends on your business's specific needs. It's essential to identify what matters the most to your operations: speed, customer service, technological savviness, network coverage, or price. With this unique insight, InterCargo, like many providers in the logistics and freight industry, caters to a broad range of needs and requirements, making them a worthwhile option to consider.

Intercargo Ltd reviews

2.5/511 reviews
  • on 03.09.2019

    To be honest my experiance with them wasn't too bad, the initial rate was less than expected but still competitive compared to the others I'd seen, and after a bit of barganing they did bring it down, not as good as what I settled for with finally but if they had offered the final one initially I may have taken it, certainly not bad for a one off transaction but I'm probably going to be a frequent shipping so I just registered myself a dedicated account with DHL Global Forwarding. These guys had prompt e-mail and decent service, so if you are looking to use them shop around and see but these were certainly lowest without needing a dedicated account

  • on 25.07.2019

    Found their customer service positive. We did have an issue where the third-party flight company/carrier, not directly related to Intercargo made a mistake but the team at Intercargo were swift in helping me resolve the issue. The lesson I learned was I should have not opted for the cheapest carrier who were Egypt Air and maybe a another slightly more expensive carrier but on the whole, Intercargo were a pleasure to deal with, especially Finleigh Elderton whose support was exemplary, even though it was not technically his role. He went above and beyond.

  • on 05.03.2019

    Worst service I've ever seen. I would give them -5 if I could.

  • on 06.08.2018

    Kierowco uwazaj nie pozwalaja skorzystac z toalety. Twierdza ze nie ma.

  • on 02.08.2018

    Useless company with NO customer service .
    You make the booking on their online system and they present you with extra costs.

    They hardly return your emails regarding collection.

    I am still waiting for a collection to be picked up and they are unable to email me back.

  • on 08.05.2017

    This company doing FRAUD !!! Someone has to stop them . We sent 10's of shipmets with them and nearly all ofe them they overcharge our customers via their company in USA . After investigating carefully we found that their US company has virtual office and virtual phone service and because they don't answer any emails and phonecalls they clear it from customs and store them in their storage so they can get extra storage charges . We paid Door to Door service including all costs which was approx £600 and they overcharge our customer $800 storage charges . We will not let them get away with it ! We lost over £5000 because of them ! NEVER AGAIN

  • on 16.02.2017

    Driver attended and refused to pick up item claimed he is alone, parking asked if can negihbour and I help to carry the item and do his job on his behalf and refused to pock up item and wasted 45 minutes by staying inaide his van deapite to help him.

    As requsted cancelqtion due to driver not pick up the item and charged me £45 for cancellation.

    Avoid Avoid and Avoid inprofessional staff and cheaters especially Rajveer and others!!!!!

  • on 14.01.2014

    This business offered a terrible customer service, lost some of the shipment and fulfilled it 3 months behind schedule.
    Stay away from them and save yourself a lot of stress and money!!!

  • on 15.04.2013

    I checked out this location and this seems to be one of the largest industrial Estates for Cargo at Heathrow Airport located few minutes from Terminal 4. This is the same estate that has FedEx and UPS service centres. This photo is misleading as it is the back entrance and does not show the main entrance. Just thought I'd share this.

  • on 14.02.2013

    This company inhabits a trading estate - not Heathrow Terminal 3 - beware!

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