Fantastic service, many thanks!

Great company to work with :)

Amazing company , great customer service , competitive pricing , couldn't find a better understanding of what i required

Fast and reliable freight services

their services from UK to Ghana is fantastic.they are reliable to do business with... they have a friendly staff who are willing to answer any query. Jobyco..

Have worked with freight agency closely for over 15 years spanning 2 employers.
They are a great team to work with. professional, Upfront and Honest.
With any professional logistics provider, the news wont' always be what you wanted, but its rarely their fault. they will always be upfront about whats happening and they have very good capacity to push the shipping liens to get a level of service we can't get when working direct, and they have very strong export volumes meaning they have great buying power.

I have also passed on their info to other contacts who have struggled to secure shipping slots through the pandemic, and i have had glowing thanks back from these contacts thanking me for the introduction -because freight agency where much better than their original freight forwarder.

Big enough for scale, but small enough to care. Highly recommend.

BEST RATES FOR WA / AMAZING SERVICE A********************

Very good service. Simon T is very professional and always willing to help.

Freight agency limited

Great service, very responsive and friendly bunch to work with. Always willing to help which is fantastic for our export business.

I have worked with Simon for years, always a first class service

They have a better understanding of our needs in this business and very friendly and will do anything to make sure you are satisfied. They simply the best.

Freight Agency ltd is providing excellence professional & high quality customer service. They offer competitive prices and getting to destination on time and in good condition . Highly recommended for their services .

Reliable company to do business I can recommend them anytime

Freight Agency have worked with us in the last 3 years. To say they have tremendously been of great assistance in the most cumbersome shipping/clearing processes, will definitely be an understatement. They have continuously demonstrated the highest level of professionalism and customer service. They are highly recommended when considering a shipping Company any day any time.

Worked with Simon and the staff for 20 plus years. They have been professional, provided 1st class service with value for money. Took the headaches out of shipping enabling us to concentrate on our business.

Excellent service thank you

Efficient service, friendly staff.

Brilliant company we will definitely be using then again

Outstanding service.

Excellent service. Wonderful! A*+

Totally professional and capable. Fully recommended.

Very professional and friendly and helpful

This company has caused me to live the worse week of my life. I arranged my personal belongings to be shipped DOOR TO DOOR from the UK to Canada. They gave me a quote of 3215 GBP. They sent a 20ft container which I loaded with some hired help myself. I paid them subsequently and sat comfortably awaiting the arrival of my belongings. On the 18 of July, I received the bill of laden. I didn't think much about it thinking it was routine. But then I received an email from a Peter Inoubhou; a Maersk Canada representative who left us a message to arrange to pay all inland charges regarding our container in order to avoid demaurrage charges. That's when we became worried. My wife and I were puzzled as to why they would be contacting us about inland charges. So we called him back and that is when our nightmare started. This gentleman informed us that, Maersk Canada does not do residential deliveries so we would have to clear our container ourselves, pay all the inland charges and get a bonded trucker to deliver the container to our residence. we had a lot of questions for this gentleman but he kept saying that our shipper in the UK should have known that residential deliveries was not something MAERSK Canada does. He wasn't able to help us any further. He only promised to send an urgent to our shipper in the UK that a residential delivery was not possible.
To make matters worse, Freight Agency had also billed some of destination and terminal fees on the bill of laden collectable from us and Maersk was holding our feet to the fire. we were getting emails from everybody in the company; warning us of fees and charges and the use of terminology that we didn't even understand. When we contacted Freight Agency, we spoke to a lady called Kate, she asked us to send her a copy of the invoice; which we did. Come to find out, they only paid half of the fees; leaving us with 500 USD still to pay. We had just arrived in Canada a little under 2 weeks. Our credit card was maxed out since we hadn't opened bank accounts yet. We had 3 small children to feed and there was all the extra costs of being in a new country. It took us 3 days to find a suitable payment option that Maersk Canada will accept. All this time, there were port charges being levied on our container at the cost of 350 dollars a day and nobody was telling us even though we had made 4 trips to the office of Maersk's office. Meanwhile, Freight Agency was silent; offering no assistance to us at all. we were on our own. Its August 2nd and at the cost of 3000 dollars above the 3300 gbp we paid to Freight Agency, we may finally get our container delivered to our new home. That is all the money we had put aside for living expenses. They have caused us untold and inexplicable amount of stress and driven us to near destitution. But rather accepting responsibility and doing all they can to help us out of the mess they created, they have been shirking their responsibilities. I am disgusted that a company that prides itself for being in business for 30 years can behave this way. Where is your due diligence to your customers Freight Agency? Do the right thing! Watch out for this company folks! You might find yourself in a very precarious situation like us.

Freight Agency are an extremely professional, diligent and customer driven company. They're a little more costly than some other agencies, however their service and professionalism is worth the extra. I would and already have recommend Freight Agency very highly.

Freight Agency has very helpful staff which are a pleasure to work with.
Professional and good knowledge in freight forwarding and would highly recommend.

Excellent company to work with, helpful and precise with their information as well as great customer service and a friendly company to deal with, i would definitely recommend to anyone.

I have been dealing with FA for over 5 years now. All I can say about them is they are excellent. Professional service and competitive prices, highly recommended!

Good prices and great customer service. Always willing to assist with any issues that may arise...Thanks.

They are the best freight forwarders l have seen so fare in terms of their documentation and pricing.They got offices in most African countries to assist customers in case they got problems with containers.