I had a mattress purchased from IKEA and there was delivery issue, but Thanks to Harris, it was resolved and delivered on time. Kudos for a service well done.

Excellent service. Easy processing. Friendly customer service. I'm a health professional and was dealing with this organization for the past many years for my health and educational related services in UAE and outside UAE. I don't have any bad experience or never I am forced to arrange an alternative service. Front office desk as well as admin people are quiet impressive and supportive. My friend Mr. Steve supported me well for my transactions. Update information and service as per desire provided by the front office staff Mr. Harris. I'm very much thankful to Mr. Harris. I say that any business concern will exist only through the best customer care and maintaining the client relationship. I wish Elite Co.-Al Quoz every success for their future endeavors. Assuring our best cooperation too.

لم تصلني طلبيتي .. مع ان المندوب كان موجود في نفس منطقتي الفترة الصباحية ولكنه لم ينزل البضاعه مع انها فقط تنزيل وليس تركيب .. إلا انه تعدى منطقتي

Worst service I've received in a long time. I initially got a WhatsApp message saying my shipment would be delivered at 4:16 pm. I was impressed I was even able to track it. Little did I know that at the time they were supposed to deliver they gave me an ETA of 3 hours later when the building im movie into will not allow them. On top of it I called their number, they promised to call me back and I am still waiting. Terrible service and not a good reflection on IKEA for using this company as their delivery.

Not on time. Very late delivery. Supposedly the items should be delivered on the same day of purchased but until next day, they still didn’t deliver them. Bad service.

Courier services, very cooperative. Reference Harris, thank u.

Good service keep it up Ms Geraldine

Excellent support extended in relation to courier delivery.

Recently I purchased from IKEA but I was delivered the wrong commodity. With just few days left for the weekend and with my plans to travel…… I had too many things on my plate … and following up on getting the right purchase was hectic … that’s when I got in touch with Mr Ayappa from Elite.
Tbh … I didn’t even have to keep calling to get things done … He kept me updated ….and within the time I requested i got my wardrobe!

I didn’t have to travel thinking I have to come back and start all over again …
Thank u Mr Ayappa and
Thank u Elite.

Best

Received my IKEA order as scheduled.

I received the items from ikea in really great shape. They do the installation too and i am impressed. I totally recommend their services.

سيئ

Amazing customer service provided by Ayyappa. There was an issue with my order, the shipper provided an incorrect item and I complained. The next day I received a message from Ayyappa and we communicated until it was resolved. No hassle and less stress.

Excellent services

I bought some items from ikea. The team who installed made a big mistake, they inversed two parts and nobody answer me to fix the error I am really disappointed

Very good service

They are very well manner and almost two years I'm getting shipments from them every time I'm receiving in good condition so much helpful. Whenever I request to reschedule the shipment they doing without hesitation especially Mr.Ayyappa , he has so much passion of his roll and his English is so perfect, I wish him best. I appreciate their service and I'm much more satisfy than other courier service in UAE.

Good courier service to & from India

Horrible service run by liars. They never deliver, they should be ashamed to call themselves delivery service. Rude customer service that kept raising his voice over the phone trying to tell lies about a wrong address, unbelievable.

A one stop shop that will cater to all you logistical needs.

Fair enough service

They had all my details given to the store but never turned up because I couldn’t answer my phone - being in meetings all day. Waiting 1 hour for a call back as the delivery guy promised to do so after speaking to his manager.

Pathetic service
Never use them

We were supposed to receive a delivery today and got a text this morning that shipment was out for delivery and now it’s afternoon and we received a message that couldn’t deliver due to wrong address. Why didn’t anyone call us??!!!

I don’t receive my shipment today

very poor service, never stick to the schedule. and they made my 1 order into 2 deliveries.. and they not answering the call, very poor fixing service for IKEA items. I wish you close your company and let others serve people!

The shipment is undelivered even after Eight days. The customer service is irresponsible, they tell the customer that they will call back, but no calling back. No contact number of the delivery associate is shared.
I have not seen a service as worse as this one.

Waited all day for delivery, received no contact at all. Eventually the tracker is updated with 'delivery delay due to no contact'. Well, if you don't call me or attempt to deliver, of course there'll be no contact. Shockingly bad company.

Order was never delivered and it was even paid. We’ve been waiting since 3pm

IKEA delivery provider, 3 days delay, wrong tracking, no response, no call… poor service nothing about Elite

I just wanted to give 5 ⭐️ to Mr. Hadi. He is good

Sorry to tell that your service is the worst ever.
It’s been almost a week and I’m still waiting for my delivery. Your driver called me and promised me twice for the delivery but he’s such a liar. Still I’m waiting for my parcel to be delivered.

Pathetic driver and delivery guy.. he called just once and updated no response…
why client are giving address? He should come to delivery address than update if someone is not opening door or anything wrong in address.
If client missed the call they are updating no response and not delivered to said address.. whats does it mean… atleast he can drop a msg or something because there are numerous unknowns calls now a days… he guys not deserve a single star

Most of the comments here were how they wasted someneon’s time, well thats what happened to me as well. They said reasoned out that my mobile was off thats why they didn’t deliver and didn’t even send any message to call back to, I never turn off my phone FYI. It’s Friday and you’re customer service was off. When people scheduled their delivery on a Friday, it means thats the only time they are available! Don’t just reason out that “mobile was switched off”, there’s also whatsapp, at least send a message there so your customer can call you back on a weekend! Do better! You just wasted my whole day!

The staff they came without tools for fix the stationary to wall , we are shocked after we get approval from Ikea to fx it , your staff they leave the place without signature and hand over the works to us .

Many time they give excuses and blaming.

Very good service. Staff were friendly and polite.

Until now I haven't receive my parcel. Many times it was cancelled. With a reason of "out of time!"

This company arbitrarily and unilaterally reschedules shipments without so much as a call or an apology. Very unreliable and unprofessional

Delivery is two days late and counting. Needed the items for a small gathering. No communication besides the automated bot on what's app.

Pathetic service , had made me wait for over 7 hours and did not complete the order the day
Driver name jagjeet who has given an invalid number to reach out.
Extremely pathetic and unprofessional service

Will have to report this to Alfuttaim watches

Rude incompetent, unprofessional staff (Rashid, Sandeep and their team leader). Package never came. Avoid