elder logistics, inc.

We would like to commend Elder Logistics driver, Julian for his skills and willingness to accomodate our needs while he delivered a cumbersome, heavy pallet with fragile contents. We live on a narrow road on Phinney Ridge where he had to manuever around parked and oncoming cars with limited space to move. He courteously handled the impatient neighbors trying to get past the truck but more importantly he went above and beyond to get the pallet where we needed it. He did this all with attention to not damaging our truck in his path. Julian is hardworking, quick, personable and a credit to his company.

Recently bought wheels and tires. Not sure how long it would take for them to deliver to Yelm, I called asking if it was ok for me to go picked them up instead. They were friendly and agreed to let me pick them up. They had them ready at the dock and helped me load them in my truck. Great Customer service!

No call no show! Took the day off and they give us an 8 hour window (8-4pm) it is now almost 6pm and they are still not here!!! No one has called to give us a courtesy heads up either. I’m calling them and no one picks up the phone. Unbelievable. I hope I don’t get the unfortunate event of dealing with this company again.

Was worried due to past reviews however I am completely satisfied. They had to postpone my delivery for the next daybut were quick to call and explain, i was told delivery would be between noon and 2 but they arrived at 9 am.drivers were very efficient and professional, highly recommend.

I had a great experience with them. They called ahead, arrived within the window they gave me and were respectful of our property/neighbors as it was all unloaded. It was quick and easy overall, and our delivery driver Joe was great- friendly and polite.

No communication, can't figure out how to be on time.

This company is a piss poor excuse for a delivery service I wouldn’t use them again if you paid me absolutely the worst company I have ever dealt with

Had a bad experience picking up my item. The box in which the item was packaged was poorly damaged.

Repeatedly scheduled but very poor communication and in the end returned my delivery to the port without even communicating that to me prior to sending it back. First came after a week delay and said the driveway was wet and not large enough, so they needed to send a smaller truck and come on a dry day as the driveway is a steep decline. Scheduled for Wed, then Thurs, and then said - we need to send a smaller truck and do two loads, can we come Friday. They came Friday in the same big truck and could not make the delivery. Said they would contact me by the end of the day. They did not. Monday I found out that the shipment was returned and this has caused many further delays as I had crews standing by to install the flooring on the shipment. While they are very nice people, they did not communicate well, failed in the delivery, and did not give me as the customer a chance to problem solve with them.

MY CUSTOMERS ORDER HAS BEEN IN ELDER LOGISTICS POSSESSION
FOR 8 DAYS WITHOUT THEM EVEN TRYING TO DELIVER IT. THE ENTIRE
DELIVERY WAS ONLY SUPPOSE TO BE 6 DAYS. THIS ORDER LEFT MY FACILITY ON 1-2-2018, ARRIVED IN WASHINGTON ON 1-8-2018 AND HAS BEEN SITTING IN THEIR POSSESSION SINCE. THIS IS ABSOLUTELY UNEXCEPTABLE!!! DO NOT USE THIS SORRY EXCUSE OF A COMPANY IF
YOU WANT YOUR PRODUCT TO BE DELIVERED IN A REASONABLE AMOUNT OF TIME. THEY WOULDN'T EVEN ANSWER THE PHONE THE 1st 3 DAYS IT WAS THERE. I CAN'T BELIEVE THIS COMPANY IS STILL
IN BUSINESS. THEY WILL LIE STRAIGHT TO YOU. THEY (CUSTOMER SERVICE) TOLD ME THEY COULDN'T FIND THE BUSINESS 1st, THEN ANOTHER REP SAID WE TRIED TO DELIVER BUT NO ONE WAS THERE, THEN ANOTHER SAYS OH NO WE HAVEN'T TRIED TO DELIVER, IT'S STILL HERE IN OUR TERMINAL. JUST TAKE MY ADVICE AND NEVER USE THEM. IF THEY'RE A PARTNER CARRIER TO SOMEONE YOU USE, CHANGE. ELDER LOGISTICS IS DEFINITELY THE WORST CARRIER I HAVE EVER DEALT WITH IN MY 10+yrs OF DEALING WITH TRANSPOTATION
COMPANIES.

Good company very fast shipping

If you happen to order something that ships through Estes shipping then good luck getting your package on time or even the same week it is supposed to arrive. Estes partners with Elder Logistics. Both companies are atrocious. Customer service is terrible. They will say the driver couldn't find your address, Even if any GPS will guide you to it!