17 Business Park Drive, Ravenhall 3023, VIC 3023
BTi Logistics: A Comprehensive Review
With its corporate tagline, "Moving your business forward!", BTi Logistics embarks on the journey of providing top-notch logistics services in Australia. Our review delves deep into the DNA of this company to offer you a helpful and insightful look into its performance, strengths, and areas for improvement, as viewed from the lens of an impartial expert in the freight forwarding industry.
Company Overview
BTi Logistics is a Melbourne-based Australian logistics company that prides itself on being a one-stop solution for all logistics needs. With over 30 years of freight forwarding experience, the company enjoys a strong reputation locally and internationally for their quality services, dedicated customer support, multiple service offerings, and efficient operations.
Scope of Services
One of the unique selling propositions of BTi Logistics is their broad spectrum of services. They offer a suite of options tailored to different logistics needs, which include:
- International Freight Forwarding: Their primary service aimed at helping businesses transport goods across geographical borders.
- Customs Clearance: A crucial aspect of international trade, providing all the necessary documentation and compliances for smooth cargo transition.
- Logistics and Warehousing: Comprehensive solutions designed to manage and store your goods effectively.
- Parcel Delivery: Catering to small businesses and e-commerce enterprises need seamless parcel delivery services.
- Project Logistics: Managing the end-to-end requirements of large, complex projects across various industries.
Commitment to Customer Support
According to customer testimonials, BTi Logistics shines most in the domain of customer support. The company keeps its channels of communication always open and values feedback immensely. What distinguishes them is their personalized approach to customer service, which goes a long way in fostering trust and reliability.
Technology Integration
BTi Logistics harnesses the power of modern technology to refine their core operations. Their dedicated and robust IT system aids in tracking and tracing shipments, inventory management, updating client information, and general task automation. This embracing of technology propels the company ahead in the field of freight forwarding.
Environmental Responsibility
BTi Logistics also deserves commendation for their environmental awareness and efforts to reduce their carbon footprint. Their commitment is reflected in their choice of environmentally friendly transportation methods, energy-efficient warehouses, and usage of renewable resources.
Flexibility and Customization
Perhaps most impressive is the company's agility and its ability to provide customized solutions. With a team of experienced professionals, BTi Logistics can cater to any specific logistics need, be it small businesses or large enterprises.
Areas for Improvement
While BTi Logistics triumphs in many aspects, there are a few areas open to improvement. Some users have noted a need for further expansion of service locations, particularly in more remote Australian regions. The option of providing real-time notifications on shipment status can also add further value to their customer service.
Overall Impression
In summary, BTi Logistics stands out in the logistics industry with their consistent dedication to quality, customer support, and process innovation. They have demonstrated a remarkable ability to adapt and evolve in tune with advancements in technology and changing customer needs. Albeit there being some areas for improvement, their holistic approach to logistics makes them a respectable and trustworthy choice for any type of freight forwarding needs.
Glenn O'Meara
MrT
Like what Rachel toohey has said, it's ALL TRUE, this place is so unorganise, forklift and pedestrian are within arm reach. Workers with no license are able to operate machinery because team leaders are too BUSY dealing with unorganise work load and mess, they got no time to observe
Madawa Gunathunga
Rachael Toohey
Started at this company 3 weeks ago. They still use a paper pick system. No training provided. Get to work at 7 and no one there to open gates until 7 15. Stock everywhere , sometimes system says over 20 locations for one item with the last Stocktake over 2 years prior. Still unable to finish an order that I started on my first day. Do not know how they are still in business. I was fired today for apparently being rude to a team leader who ordered me to " go clean" when I was actually a part of a conversation regarding an order that had been wrongly booked. Do not work at this company if you take any pride in your work or like to complete anything. They will not value you at all.....
In response to the internal review can I ask if it was done by the same "management" who told me to send smashed items to the client? Their exact words were " no one cares" which in my humble opinion should be your company motto. Also if you do happen to do another internal review could you please find out who the first aid officer is? Point me towards the evacuation plan , and let me know what to do in case of emergency. As the 3 weeks I was there not any of those things were mentioned . I watched a team leader send a girl who had cut her finger across the road to get a bandaid. Simply not good enough. If your clients are happy with how you operate thats fantastic and I wish you the best of luck. However as an employee your lack of basic duty of care and training is simply inexcusable. You could ask one of the other 5 staff that came and either left or got fired in the short time I was there. But we probably wouldn't give you the same answers as your internal review. I wish you all the best for the future
Mu Shu
The incompetence in this place is astounding Management? An absolute disgrace Team leaders? Even worse!
Andrew Tollison
Forkies were very polite and efficient. Office staff, not so.
Robert Moore
Velasquez Barreto
Great company and the service is exceptional. Staff are friendly and very helpful.
Dave Burgham
Very good set up
Major Fraser
I just love to chill here
Suhail Ahamed
D Heart
Great place... friendly staff... Happy Happy Happy
Accounts Payable
Queen Victoria Building Royal Selangor
Rodney Nunn
Fantastic company to deal with, made the entire process very easy.
Yasas Jaysundera
Ziv Arbiv
great service, team is always there to answer questions, support and provide the cheapest yet fastest service
Sunraysia Residential Services Inc.
Kim F
Unfortunately, staff are treated in a double standard.
Communication is key. The staff have history and do not like new people joining the company. They are dishonest and unsupportive and blame you for their lack of training.
Would never work under these people again.
Makes me sad.
Tracy Hsu
Karen Koh
Josh Cunningham
Michelle Watridge
BTI is stupendous!!!
Steven Qian
Alan Sanders
Arsha A
rahul yadav
Kathryn Wang
Alice Tran
Sumeesh Theyyambady
Harsan Holdings
Anura Kaluarachi
Vicki Norman
Tony Mah
plexta manufacturing
Bec Henry
Vince Magri
adel samuel
Craig Miller
WRM
on time re delivery, on budget, happy camper
Vincent Conserva
I have worked with Fred and his team at BTi for about 17 years now. I have found them very approachable, responsive and thorough in their follow up on all matters. I would recommend them to anyone looking for a supply chain logistics partner in their business.
David Ower
torge schreiber
Luisa Perez
Geoff Mitchell
I have used BTI logistics three times over the the last 3 years and have found them to be easy to deal with, polite, efficient and reliable
Doen Pacific
We have been using BTI Logistics for more than 10 years. We love how prompt their responses are to our enquiries and the service given is always top-notch.
Steve Bosnar
Andrew Wu
Very professional logistics team that ensures your goods are received, stored, and shipped with the upmost care. They are also great at providing solutions to any unprecedented issues. Two thumbs up for Michael P. the sales manager.
sumeesh theyyambady
Great Team and Excellent Service. We have been using them now for almost a year and are very pleased with the association.
Jim Ververis
Naj van der Woodsen
Was served by their Perth office/Ms. Sue for our de-mobilisation of Anchors & Shanks Ex Fremantle - Singapore. Superb service. Timely updates with pictures given throughout whole operation.
Aivar Saidla
Mike from BTI Logistics is one of the 80 companies, home replayed to our oversea cooperation request and I meet professional and flexible team. I recommend BTI Logistics.
ranbir lambra
Worst company to deal with. Everyone you talk to tell you the different story. You keep on going in circles without any outcome..Promised to bring you moon n you are lucky to get a rock. Don't recommend to anyone who is to import anything from overseas.
JTB STUDIOS
We have worked with Mike and the guys at BTi for a while now. Really great company to deal with one of our favourites to date. Very professional and well thought through approach to everything they do .. oh and those Lambo's
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