I was so Happy to have tenacious response and support in every process. Clean and steady packing was impressive and it means guaranteed quality and safety of the product.　I am so happy! Thanks Elizabeth for your prompt and kind interactions.

Item collected from auction house nearly a week ago and still not posted. Gave me 3 quotes for the same parcel, quotes very different. I think they just pluck a number from the air and hope you accept. Terrible experience

Regardless of the negative comments on this company I will say my experience at the basic level such has customer service has been great even when they couldn't assist in my request Mary was extremely helpful and also kept her word when she said she would get back to me later in the day. At one moment I thought it wasnt going to happen but just as she promised by the end of the working day she sent an email reply back telling me the. situation

All I will say is this is a co.pany I would definitely trust in dealing with my shipping in the future. The communication has been outstanding. May Alban employ more individuals like Mary.

ATTENTION !!!, after shipment
very long times, very questionable packaging,
very expensive price: but above all the package arrived not with Alban Shipping but with DHL.
Next time I will use DHL absolutely cheaper more professional fast and with free packing. It is not clear why to pay so dearly if they then use another courier.
The forwarder Alban Shippin was recommended to us by the auction house WOLLEY & WALLIS (never found such an incorrect English auction house !!). We have been waiting for 8 months for the authenticity of the purchased lot absolutely necessary and included in the lot price! We will take legal action!
AWAY FROM BOTH EXPERIENCE TO CANCEL !!
ESPECIALLY THE AUCTION HOUSE !!!

Je ne connaissais pas votre société et je dois avouer que j’ai eu une très bonne expérience concernant une livraison fragile vers la France.

La conception du colis et la livraison ont été rapides !

Merci beaucoup pour votre réactivité et pour votre suivi.

Great people here.
I pop in every so often for freight.
Friendly and helpful.
Never any problems.

I have been using Alban Shipping to pickup/pack, crate & ship all my antique
purchases in the UK to New York for over 10 years. They are FANTASTIC.
The BEST. Alban keeps their customers informed with every step of the shipping process. The culture of the company runs deep in every employee.

Shipped a painting with Alban (booking 9241). It took longer than expected, and poor communication. I was promised collection a couple of times that didn't happen, I had to chase. Felt like a bit of a black hole. Please think about giving a reliable and reasonable timeframe on booking (or don't take the booking), and update customers if it changes. On the plus side the painting did eventually get here and was properly packaged and safely delivered.

great first experience, easy to talk to and helfpul. thanks

Verzenden van het parket duurde langer dan 6 weken door een fout duurde het verzenden erg lang waardoor de kosten erg hoog waren. Geen oplossing geboden. Zal nooit meer voor deze verzender kiezen

Items were damaged. Poor management. Poor communication. Seem to think they are too big to care. Will not use again.

Recently worked with the team on an international parcel, very professional and kind to help, highly recommend. Thanks Mary and Steph!

Alban collected and shipped a large cumbersome and fragile object for me with efficiency, professionalism and a friendly attitude. Price was more than fair. I'd thoroughly recommend the company.

I have used Alban shipping a few times over the past couple of years for a range of items ranging from bulky and heavy to small and fragile and always found them friendly to talk to, reasonable in cost and professional in the way they handle the items being transported.

From collection to packing to shipping, excellent, fast service. very professional.

Packaged well, delivered expediently. Price was fair. Thank you -- would 100% use Alban again for international shipping.

Very slow service and no initiative in finding solutions

Shipping was handled very professionally. They sent a very large framed oil painting from the UK to the US in a crate packed excellently for a reasonable price. I'm very happy and would definitely use their service again. I can't recommend them enough honestly as I've dealt with literally over a hundred shippers when buying art over time and they were by far one of the best.

I sent 15 art prints to my family and 12 of them got scratched. After three months negotiating with the company (dozens of emails), they only agreed to cover the basic cost to reprint the work (at first they only agreed to cover half of the cost even though I bought insurance). They refused to refund my shipping fee in despite of the unqualified service. Very frustrating experience, I have to reprint my works and resent them. And I paid very high custom import fees. (Photos of scratched works added)

Great company

Very disappointing packing and shipping services

All I can say say is what a great service Alban Shipping have provided for me. They arranged some art to be shipped to me on time and with complete professionalism. The lady I spoke to made it very easy to arrange and everything arrived in perfect condition and very well packaged. I will be using them in the future.

I’ve used Alban a few times recently for some fairly fragile artworks and they have been handled with complete professionalism and arrived when they said they would, and the packaging was fantastic

I've used Alban Shipping on a number of occasions to transport valuable antique pieces to various European destinations. A high quality service and highly recommended.

They deliver to me all the time. Very professional.

The worst shipping company ever I have used ! Two weeks delay and without a reason. When I called the customer service, they alway said would call me back which they never did. Try to avoid this company.

Correct