It doesn't surprise me to see USA Logistics with such a low Google rating, given my most recent experience with them. If you've received a quote through Navistar and USA Logistics will be your moving company, I implore you to review these past experiences. The services I was provided through both companies were nothing short of unprofessional, frightening, and fraudulent.

When pick-up day came on Sunday, I thought things were running smoothly as the movers from USA Logistics packed up the truck. Suddenly, with half of my items in the truck and the other half laying in the parking lot, they stopped loading. Wilfred informed me that Navistar didn't quote me enough cubic feet for my things and he would need to call his boss to confirm an adjusted price to move the remainder of my items. I was utterly confused. I hadn't exceeded the items beyond what I had specified on my inventory list and I had about 15 less boxes than what was quoted for me. I contacted Navistar and spoke with Sarah (Charles wasn't answering), who then told me "I didn't have to say yes" to the newly quoted price...while half of my things were laying in the parking lot on the day I needed to be out of my apartment.

Wilfred returned with an adjusted price of 900 more dollars to move the remainder of my items. I was by myself, feeling taken advantage of, as he pushed the newly updated contract into my hands. Navistar was blaming me for packing "incorrectly" while USA Logistics was blaming Navistar for misquoting me. However, I was ultimately the one being stuck with a 50% higher bill than my original quote.

While I thought the worst of it was behind me, I was wrong. While on my drive to my new place on Monday, Wilfred and his crew were very hard to get a hold of. I was just trying to confirm my delivery time for that day and Wilfred refused to pick up. I spoke with dispatch from USA Logistics and they too were having a hard time getting in touch with him. Dispatch even said on the phone "I think there might have been an accident" with no additional comforting or reassuring words. Navistar was able to speak with Ben, Wilfred's boss, and confirm yet another adjusted date for delivery. While I thought I would be able to wrap up the process of moving in the span of a weekend, my new delivery date was Tuesday.

I took additional time off from work in order to facilitate delivery day and the move continued to operate in a frighteningly similar fashion. They originally quoted me with a 12-3pm moving window but called at 7:30am to inform me they'd be there in 30 minutes. While I scrambled to grab the correct payment method (I didn't want to pay with check because I was anticipating more surprise fees), they were upset with me that I wasn't "well-prepared enough". They said I was in "such a rush to receive my items" even though my contract had stated otherwise...even though I was more than flexible to adjust to their timeline.

While I tried to figure out how to get additional cash that early in the morning, they waited for a little less than an hour. The contract clearly states that the waiting fee is $75 per hour and nothing beyond that. Juan (my delivery driver) said that he would need to speak to Ben, because Ben told him that the $75 was actually per worker per hour even though that wasn't specified within the contract. Ben created the new price of $700 for the additional hour of waiting and was refusing to budge.

After my remaining balance was paid, I was shocked to see the state some of my items were in. My mattress that had been in a sealed mattress bag was torn open and multiple glass items were shattered. They had my items for a little over 24 hours...and this was how they were handled within that short period of time.

I'm shocked this company is permitted to operate. I wouldn't recommend USA Logistics to anyone and I'm appalled that Navistar contracts their business out to this company. I advise you to do your due diligence and research your moving company if you go through a broker, like Navistar.