New East Logistics: A Comprehensive Review

If you're in search of a reliable partner for your shipping and logistics needs, you may be considering New East Logistics. As an impartial freight forwarding expert, I've taken a meticulous look at their services, operations, and customer feedback to provide you with a balanced evaluation of this UAE-based logistics company. Read on for a comprehensive review of New East Logistics.

A Brief Overview of New East Logistics

New East Logistics is based in Dubai, United Arab Emirates. With an aim to offer best-in-class logistic and freight forwarding solutions, the company has strived towards global coverage, providing services not only throughout the Middle East but also to various international locations.

Range of Services

Among the key strengths of New East Logistics are their versatile range of services. They handle land, sea, and air transport and have a particular emphasis on project logistics, moving goods for different industries such as oil, gas, construction, and more.

Air Freight

For urgent shipments, air freight services provided by New East Logistics are a viable option. I was impressed by their swift delivery, tight security, and adherence to delivery times. Their air freight services seem to be very well-coordinated, ensuring timely product movement.

Ocean Freight

In terms of ocean freight, the company offers both Full Container Load (FCL) and Less-Than Container Load (LCL) services. A point to highlight here is their network spread over various strategic locations, facilitating easy, efficient sea freight deliveries.

Road Transport

Finally, for local transport, New East Logistics’ road transport is a noteworthy service. Catering to the UAE and neighbouring countries, the company ensures secure and timely delivery of goods.

Project Logistics

Project Logistics is a key offering, with New East Logistics reputedly handling large scale projects smoothly. Their experience in executing complex logistics challenges is an attribute worth mentioning.

Customer Service

Feedback indicates that New East Logistics operates with a customer-first approach. They offer a 24/7 customer service facility, providing clients with real-time information regarding their valuables’ whereabouts, which can boost any shipper's peace of mind.

Technology & Infrastructure

Strong infrastructure is a must for any logistics company, and I've noted that New East Logistics employs a robust system. This includes a fleet of heavy-haul trucks, cranes, and advanced cargo handling equipment. They also have an integrated IT system for seamless operations.

Compliance and Sustainability

New East Logistics focuses on sustainability, ensuring their operations minimise environmental impact. They also strictly adhere to industry regulations and international shipping compliances—a critical aspect that adds to their credibility.

The Downsides

No company is without flaws. Some of the common concerns voiced by customers of New East Logistics include occasional delays in deliveries and a lack of communication at times. Having an eye for detail and maintaining open channels of communication would go a long way in enhancing customer satisfaction in these instances.

The Final Word

Overall, New East Logistics has a lot to offer. Their diverse portfolio, advanced technology, exemplary customer service, and sustainability efforts make them a promising option in the logistics industry. However, improvements can be made in the areas of punctuality and communication.

This is my take on New East Logistics. Remember, selecting a logistics partner depends on your specific needs. Evaluate all the factors before making a decision.