Friendly, helpful and efficient staff.

Szybko i sprawnie

I have had the WORST experience ever with James Cargo. The quality of service they provided was disgraceful and they are the most unprofessional company I have ever worked with!

When I first set up my business, James Cargo misplaced my whole order. In the end it turned out my stock was given to someone one else, as a result I was left with a poor quality order from a different company causing a huge financial loss to my business.

When it came to my third order they lost a whole pallet which they refused to any responsibility for. How can a huge pallet full of weights go missing??? I was passed from Rachael West to Tina Robinson and nothing was getting resolved. After a substantial amount of phone calls and e mails I was told I would be fully compensated for my missing pallet, however this was not the case. At this point I made contact with their manager Simon who didn’t have a clue about my missing pallet (shows what poor communication they have with their staff). Months went by and he too did nothing! In my opinion this is poor management.

Months later I was given a settlement figure. I took this settlement just to get them out of my business and to reduce the stress and problems they caused me and my company.
However months later, things changed and I was given a partial settlement figure after they claimed their insurers are paying less. I explained to them that this not my issue, especially when James cargo is at fault here!! Because the pallet they lost had missing items from a set, I was unable to make many sales, as a result I had to turn many customers away. This caused more inconveniences to my business and a again more financial loss.

I tried to e mail Tina for my payments and was ignored, everything fell on deaf ears. after months of telephone calls and e mails Tina did eventually give me the PARTIAL money I was owed. It is clear the staff I have mentioned at James cargo are incompetent and are incapable of resolving matters when stock goes missing. As a result of this I will NOT work with James Cargo again due to their appalling, inadequate and unprofessional behaviour and will advise family and friends to STAY CLEAR too!!

Fozia

We have move our dog from sri lanka to uk ,service we received from James cargo was very professional. They managed to deliver the dog 2 am Sunday morning, all the staff including out of ours staff very polite and help us all the way through the process, delivery driver was very helpful and kept it updated.
Thank you to for helping us to get our dog safely home .

Five star rating for excellent and very professional service at James Cargo Livestock Heathrow. They helped in custom clearance of my four-legged companions, always very responsive to any queries, polite and friendly. Highly recommended!

Horrific experience with this company (appeared to be very much a one-man band, at least that was our experience we felt when dealing with them/him.

They very much appeared to have a complete lack of experience with shipping BtoC and BtoB from the UK to Dubai and a general lack of professionalism

EXAMPLE: Threat to hold up our shipment from being released if the final invoice wasn't paid "Immediately" 15 mins after being sent to us -- NB: we paid a lot of cash upfront, offering our trust 'upfront'

A series of errors..
EXAMPLE: No side lift truck arriving to collect one of our containers which was PAID FOR and booked in advance.

A complete lack of systems in place for various tasks.
EXAMPLE: The formate required for the generation of our commercial invoice.
They ended up recreating our invoice which is completely against exporting protocol!

I have exported and imported containers directly myself many times, but never dealt with Dubai, and was recommended to use this company, BUT, ultimately, they cost us a lot of TIME, STRESS and CASH all of which was very avoidable if they actually cared about the customer journey!

RUDE beyond belief when speaking to myself and my team. A completely REACTIVE person/company/one-man-band chasing money VS offering value.

If you are the company owner reading my review and you are not a one-man-band and you would like to speak directly with me about my experience and specifically the staff member who I am referring to, to mitigate others having such a poor ride, please send me a DM and I'd be happy to share full details- we have a complete audit of the whole experience. - FLAIR SPORT & LEISURE LTD (Director - Richard Dwyer)

Always a pleasure dealing with James Cargo Livestock. Best care and shipping of animals!

We had a terrific experience using James Cargo/JCS Livestock to transport our puppy from London to LA recently. Everyone who worked there, especially Rachel, was super responsive and patiently answered all of our questions either by email or telephone. They were very professional and there were no hidden costs. Thank you for taking such good care of our precious cargo!

Rozładunek szybki i sprawny , czasami trzeba poczekać przed bramą chwilę zanim ją ktoś otworzy

Helpful knowledgeable friendly staff

Horrific experience with this company (appeared to be very much a one-man band, at least that was our experience we felt when dealing with them/him.

They very much appeared to have a complete lack of experience with shipping BtoC and BtoB from the UK to Dubai and a general lack of professionalism

EXAMPLE: Threat to hold up our shipment from being released if the final invoice wasn't paid "Immediately" 15 mins after being sent to us -- NB: we paid a lot of cash upfront, offering our trust 'upfront'

A series of errors..
EXAMPLE: No side lift truck arriving to collect one of our containers which was PAID FOR and booked in advance.

A complete lack of systems in place for various tasks.
EXAMPLE: The formate required for the generation of our commercial invoice.
They ended up recreating our invoice which is completely against exporting protocol!

I have exported and imported containers directly myself many times, but never dealt with Dubai, and was recommended to use this company, BUT, ultimately, they cost us a lot of TIME, STRESS and CASH all of which was very avoidable if they actually cared about the customer journey!

RUDE beyond belief when speaking to myself and my team. A completely REACTIVE person/company/one-man-band chasing money VS offering value.

If you are the company owner reading my review and you are not a one-man-band and you would like to speak directly with me about my experience and specifically the staff member who I am referring to, to mitigate others having such a poor ride, please send me a DM and I'd be happy to share full details- we have a complete audit of the whole experience. - FLAIR SPORT & LEISURE LTD (Director - Richard Dwyer)

Lovely Service. Kept promise and expedited our pet formalities.

Thanks Lucas for helping me sending my motorbike to Mexico from London Heathrow. If you have the chance to work with him, listen carefully to his advises, I am not the most organised person but he was pretty patient with me. Thanks again!

I made a delivery here today the staff was very quick with uploading and very polite.

Brilliant staff and services

Really help full guys work there

michelle and sarah were wonderful.

Really helpful and friendly staff. I transferred a cat from Miami into London Heathrow. Nathan, Amber and Danielle all responded to emails efficiently with all the correct information that was needed. Customs in London was dealt with brilliantly and received a telephone call between the times they stated (6-8 hours after arrival).

I will be using James Cargo again in the future. Keep up the good work guys.

I've given a 2 star because ultimately my dog arrived safe in NZ from the UK. However they were really difficult to deal with, emails went unanswered, key documentation was lost and they made the whole process quite stressful.

The service was really impersonal. No updates were provided from when we dropped our dog off with them until the quarantine in Nz confirmed he had arrived safe which was days later. We transported our dog from Nz to the UK 2years prior and the service received from the other company (venture pet) was fantastic in comparison. My recommendation to anyone looking to use JCS fortransporting their pet would be to use an alternative company.

We shipped two bikes to the US. Not only was James Cargo helpful, but they were quick and the bikes were packed perfectly, not a scratch on them.

Thank you for being so careful with our babies!

Good service and helpful staff

My best friend just used your service and now she has to pay for 21 days of quarantine for her dog because your services didn’t do the paperwork like you said you would. It is very frustrating because not only now she has to get an extra rabies shot(not needed) but also she was set to continue to travel to Germany. Now we have to make an extra trip and the poor dog has no idea what is going on and cannot see her owner. How can a company say they will take care of everything and the paperwork but don’t? I wish I could give it zero stars but then I cannot even make a review.

My dogs cleared immigration and checks at Gatwick at 1740 as flight had 20 min delay (arrived 1615) was told at approx 8pm driver had finally arrived to transport them after 2 plus hour journey to Gatwick from Heathrow-their crates will not fit in a car hence reason for this- discovered Not picked up until 9pm no communication from them for £233 would expect a better service in fairness have used before and never had such an issue but am sure you can appreciate 5 hours after landing from European flight to being picked up is not acceptable

They looked after my dog very well, although I had to call a few times to remind them I was waiting at the animal collection area, had I not called I would have waited longer

Super util la orice reparatie

Always found them very reliable.
If you encounter a problem it will be at the destination but contact with an issue always resolved politely no problem.

Don’t know where to start, surely the least reliable company I have the unpleasure to do business with.
Not trustworthy as they leave you with no info, late or no reply, and let you do the job. Then forget about your deadlines till you move to another company several weeks later.
Never got my motorbike shipped through them as a result.
Oh and be aware of their ‘French contact’. A real deal that missunderstood Australia with South Africa for over 10 emails and phone calls spread around 3 weeks. Not good when your business is based on international shipping.

Abysmal is the code-word here.
I spent a good couple months exchanging emails to understand what the procedure is to get my cats with me from Sydney to Amsterdam via London. Emails just get ignored until you solicit them via phone, information given is vague at best and contradicting over the different phone calls. If you politely point it out, you get given attitude.
Also i got quoted quite some money for things like certificates and pet passports that my animals did not need at all, turns out.
So far fantastic right?
But get this: After all this, the forms filled and sent, the expensive phone calls late at night to align with their time-zone, you arrive in London and find out that they do not know about you, nobody filed a single instance of you arriving, and the animal reception centre tells you you need an agent before your animals get released. Well i thought i had one, but clearly JCS had better things to do.
Imagine having to find a new one, do all the paperwork and pay, in a span of about 4 hours before you have to take your next flight, after a 26 hours flight and making a lot of expensive phone calls from an australian number in England.
Do yourself the favour of your lifetime and go with PBS. They arranged all with no fuss in literally 2 hours.
Feel free to write to me in private and i will be happy to show you all the correspondence between me and JCS to back this story up.
Shame on you! One star is generous!

I have never in my life come across such high standards of professionalism! I am extremely impressed!