Eastern Services

Location
Jordan , JO-11180 AMMAN
8, Khareja Al Ashjae Street Peace Building - Jabal Luweibdeh
Customer reviews

14 reviews

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Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.
FIATA

Unbiased Review of Eastern Industrial Company FZCO: Pioneers in Freight Forwarding

The freight forwarding industry has witnessed massive growth due to globalization and the surge in international trade. Today, I'll conduct an impartial review of one of the leading logistics companies in the Middle East—Eastern Industrial Company FZCO.

A Brief Overview of Eastern Industrial Company FZCO

Eastern Industrial Company FZCO, also known as www.eastern.com.jo, has been an active player in the logistics sector for over 30 years, constantly evolving and expanding their services to keep up with the dynamic needs of their clientele.

With a strong presence in the Jordanian market, Eastern is renowned for its spectrum of services in freight forwarding, including Land, Sea, and Air freight. Furthermore, their auxiliary services such as packing, distribution, and customs clearance ensure they offer a comprehensive solution for all logistical needs.

Experience & Professionalism

The company's three decades of experience in logistics have enabled them to knot a web of strong relationships with shipping lines, airlines, and local freight forwarders, ensuring expedited service and prompt delivery. Their team of dedicated professionals brings in-depth knowledge of international customs regulations, ensuring smooth transitions and reduced snags during freight forwarding.

Services Offered

  1. Sea Freight Forwarding: Eastern Industrial carries a commendable reputation in sea freight, providing both Full Container Load (FCL) and Less than Container Load (LCL) shipping options.
  2. Air Freight Forwarding: For urgent shipments, Eastern's Air Freight option fulfills the necessity of speed, utilizing a wide network of airlines for faster delivery.
  3. Land Freight: The Land Freight service is adept for regional deliveries, providing both less truck load (LTL) and full truck load (FTL) solutions.
  4. Packing & Distribution: Eastern offers value-added packing services to prevent damage during transportation, along with efficient distribution solutions.
  5. Customs Clearance: Aided by experienced customs brokers, Eastern efficiently performs customs clearance operations, reducing potential holdups.

Website Usability & Digital Presence

Eastern's digital home at www.eastern.com.jo presents a sophisticated yet user-friendly interface. The webpage is easy to navigate, and each service is clearly explained, which showcases the simplicity with which they conduct their complex operations.

Moreover, their online presence portrays an open communication channel with their potential clients, as they promptly address queries and requests, enhancing their customer service experience.

Security & Compliance

Security and compliance are paramount in the logistics industry, and Eastern fares well in these areas. Their adherence to national and international regulations, coupled with their proactive approach to risk management, make them a reliable partner for your freight forwarding requirements.

Specialized Services

Apart from standard services, Eastern also caters to unique requirements such as oversized equipment transportation, fair & exhibition logistical services, personal and diplomatic shipments, and others. These tailor-made solutions attest to their adaptability and dynamism.

Insights on Performance & Client Satisfaction

Eastern's long-standing client relationships stand as testimonials to their commendable performance and commitment to customer satisfaction. The company stands as a living epitome of efficiency, transparency, and reliability, aligning their success with their clients' objectives.

The bottom line in this comprehensive evaluation suggests Eastern Industrial Company FZCO offers valuable services for businesses of all scales seeking effective logistics solutions. With a substantial legacy and a future-forward approach, they are setting new benchmarks in the freight forwarding sector in their operational region.

Eastern Services reviews

3.9/514 reviews
  • on 30.12.2021

    I was very satisfied with their service. Very professional and everything went very well with the shipping. Thank you very much Eastern Services!

  • on 07.02.2020

    التعامل بعد الشحن سيء وللعلم مصداقيه صفر
    انا بعتت شحنه لاميركا صارلها شهر من ولايه لولايه لحد الان ما وصلت حسبي الله فيكو

  • on 28.12.2019

    uncooperative staff and not professional

  • on 15.12.2019

    Bad work place, not recommended for employment.
    اياك والعمل لديهم، سيعاملوك كالماكينة بالأخص ان كان مديرك قدادة في المطار، انسان ظالم ومتجبر ربي لا يسامحه امين

  • on 09.10.2019

  • on 25.08.2018

    Although I originally had a good experience with Eastern Services my bag got stuck in Chinese customs due to improper customs documents. It caused me a lot of stress, time, and extra fees to fix this mistake. Further, even though I contacted Eastern to let them know it was stuck in customs (in a completely different city than where I am, mind you) and I had to pay more, they would not get back to me or issue any sort of refund to help cover these additional costs. In total my bag took three extra weeks to reach me and I spent countless hours trying to communicate with DHL, Chinese customs, and sort the extra fees with little help from Eastern.

  • on 10.05.2018

  • on 29.10.2017

  • on 04.05.2017

  • on 26.06.2016

    Ok

  • on 04.08.2013

    Professional shipping company

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