A Comprehensive Review of Baxter Freight

As an impartial expert with considerable experience in the freight forwarding industry, it's essential to provide a detailed, comprehensive and unbiased review of logistic companies. One such company that has caught my attention is Baxter Freight. Joined by a wealth of expertise, this review will provide an in-depth look at their services, customer service, and overall performance.

About Baxter Freight

Established in 2014, Baxter Freight is a UK-based logistics provider headquartered in Nottingham. Although it's comparatively new in the industry, its founders, namely Ian Baxter, Peter Isler and Steve Rafferty, have a combined experience of more than 75 years in the field. This amalgamation of knowledge and skills has greatly propelled Baxter Freight to be a leading force within the UK freight forwarding industry.

Services

Customer needs are diverse and dynamic, and Baxter Freight understands this. Therefore, its services range widely, including Full load and part load services, European pallet services and Special services. The fortes of their service offerings include:

• Full load and part load services: The enterprise meticulously arranges spot hire, dedicated or contractual vehicles to move goods across UK and Europe.
• European pallet services: Baxter Freight partners with Palletways, Europe’s largest pallet network to offer a cost-effective solution for smaller consignments.
• Special services: In addition to the regular services, they offer comprehensive customer-specific solutions particularly tailored for handling medical equipment, dangerous goods and time-critical consignments.

Customer service

Baxter Freight is known for its impeccable customer service. The company devotes a lot of effort in maintaining a close relationship with its clients, implying that a high level of service and customer satisfaction is inherent to their value proposition. They offer a personal account manager to each customer to facilitate easy communication and timely resolution of any problems.

Tracking and Technology

In a time of increasing technology, Baxter Freight stays ahead with its state-of-the-art tracking and technology systems. It offers robust and advanced logistics software that ensures efficient order processing, freight tracking, freight bill auditing, reporting and analytics. These tools not only bring transparency to their services, but also allow customers to stay informed about the whereabouts of their consignments in real time.

Performance

In terms of performance, Baxter Freight’s growth trajectory has been commendable. From a startup of 10 staff in 2014 to a leading logistics empire with over 70 employees in just six years, the company has shown a phenomenal growth rate. Their commitment to excellent service delivery has earned them a loyal customer base and a sprawling network across UK and Europe.

Environmental Responsibility

With regard to environmental responsibility, Baxter Freight is not left behind. Beyond just transporting goods, it is proactive in its operations to minimize its carbon footprint. They continually invest in environmentally-friendly options and support their customers in reaching sustainability goals.

The Unique Selling Proposition

Baxter Freight's unique selling proposition lies in their comprehensive and flexible approach. They are not just about moving freight, but about providing solutions that truly cater to the needs of the customer - be it a one-off job or a long-term partnership. They truly walk the extra mile to tailor-make logistic solutions that match businesses' unique requirements, thereby making them a sought-after logistics partner in the industry.

In conclusion, Baxter Freight brings together the essence of a customer-centric approach, advanced technology, comprehensive service offerings, and a commitment to sustainability. While it continues to grow as a company, it also ensures to stay grounded and responsive to the needs of its clients, making it a logistics firm to partner with.