AEROSTREAM LOGISTICS

Location
Canada , CA-V7B 1K7 RICHMOND, BRITISH COLUMBIA
130-4840 Miller Road
Customer reviews

15 reviews

From everyday to emergency you can count on us

When you require a global logistics company and freight forwarder to get your shipment safely across international borders, Aerostream Logistics is your answer. We are situated to offer cross-border transportation, warehousing and local cartage.

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Offered services

  • Air freight
  • Road freight
  • Ocean freight
  • Logistics
  • Warehousing
  • Customs services
  • Cross-dock

Geolocation coverage

North AmericaSouth AmericaEuropeAfricaAsiaAustraliaMiddle EastNorth Africa
Being a part of a freight forwarding network adds to the credibility of the freight forwarder and to the expected level of service.
FIATA

Comprehensive Review of Aerostream Logistics

With the constant growth in commerce and trade, logistics service providers find themselves at the heart of the international supply chain. As an impartial expert in the freight forwarding industry, I decided to dive into the services and offerings of Aerostream Logistics, a prominent name in this sector. This review will illuminate its history, services, customer service, and sustainability measures.

A Brief History of Aerostream Logistics

Launched in 1991, Aerostream Logistics boasts 30 years of expertise in the field of freight forwarding and logistics management. It is not surprising why this Canadian-owned company has been a choice for many due to its rich history and industry experience. They provide a robust understanding of international markets and regulatory requirements that profoundly influence their service delivery.

Amazing Array of Services

Aerostream Logistics is not just limited to air or ocean freight forwarding. Over the years, it has diversified its logistical offerings to include a myriad of services. Moreover, its ability to handle both domestic and overseas shipping through vast networks makes it stand out in the industry.

1. Air Freight

As an International Air Transport Association (IATA) recognized agent, Aerostream provides swift and efficient air freight services worldwide. It caters to both smaller consignments and full charter services, proving its flexibility.

2. Ocean Freight

Aerostream offers both Less than Container Load (LCL) and Full Container Load (FCL) shipping, showcasing its capability to handle shipments of varied sizes. Its comprehensive ocean freight services extend from door-to-door deliveries to port-to-port services.

3. Courier Services

Serving Canada, USA, and international destinations, Aerostream provides timely, safe, and reliable courier services. Their commitment to treating every package with care and maintaining punctuality in deliveries is commendable.

4. Customs Clearance

Exercising due diligence in handling Customs clearance procedures for all their freight forwarding functions is a testament to their understand of the complexities of international trade laws.

Exceptional Customer Service and Relationship Management

Their ability to forge personalized relationships with clients and offer individualized solutions reflects their commitment to exceptional customer service. A testament to this is their real-time Track & Trace system, allowing customers to follow their shipments throughout the transit period.

Empowering Sustainable Shipping

A unique feather in Aerostream's cap is its dedication to driving forward sustainable shipping. Working in line with the Sustainable Development Goals (SDG) set by the United Nations is worth commending. Additionally, employing the right tools and processes to minimize the environmental impact highlights their responsibility towards our planet.

Mapping Aerostream's Versatility

Aerostream's versatility is showcased by its ability to handle various types of cargo. From general cargo to hazardous materials, their broad scope of service shows their adaptability in the wake of increasingly diverse customer demands.

Key Strengths and Areas of Improvement

Strengths

  • Experience: With 30 years in the industry, their prowess in handling different logistics needs is solid.
  • Array of Services: Whether it's air freight, ocean or over-the-road logistics, Aerostream has it all covered.
  • Sustainability Pledge: Their commitment to sustainable shipping is noteworthy.

Room for Improvement

  • Online Presence: Despite the global reach, Aerostream's website lacks in-depth data about their services, which might affect potential customers' decision-making process.

The Bottom Line

With its incredible history, diverse services, and commitment to sustainability, Aerostream Logistics holds a strong position in the logistics industry. Despite a few areas that need improvement like online presence, they indeed provide valuable freight and logistics solutions.

To sum up, with the assurance of end-to-end transparency, exceptional agility, and high responsiveness, Aerostream's offerings fit the needs of many in the realm of global commerce and trade.

AEROSTREAM LOGISTICS reviews

3.5/516 reviews
  • on 27.04.2022

    Completely deplorable ethics when coming to making mistakes. This was my first and last time using this company due to not trusting anything that they say.

    First. I was not contacted let me know that my cargo had arrived from the US.

    Secondly. I had reach out and contact them just to receive an email and return after they figure it out week later where my parcel was after it had arrived.

    Third. I was instructed in an email print out my invoice in touch base with Customs to clear first before coming to their warehouse. After spending over 20 minutes in the lineup I was instructed that I have to go to Aerostream First to receive my paperwork before attending customs which now took me another 20 minutes to clear. Not impressed with so ever.

    While receiving my paperwork at Aerostream they informed me that I was instructed to touch base with them first it was in my email. I said it wasn't in the email, they said it was after showing them that it wasn't the front desk changes their tune.

    Ethics are important in life specially when one makes a mistake and this company decided to try to cover their rear end instead of just being upfront that they made mistakes! This is the main reason I will not do business with them ever again.....

  • on 14.02.2022

    Marine, Trade & Convention logistics company, specializing in crossborder, transportation. They are helpful and devoted to satisfying each customers specific needs.

    Importing & exporting made easy with Aerostream Cargo Services located cargo side of the Vancouver Airport.

  • on 21.10.2021

    Professional shipping and very good company to send or receive freight

  • on 28.07.2021

    is a lol

  • on 27.06.2021

    Excellent people

  • on 17.05.2021

  • on 15.04.2021

  • on 25.11.2020

    Good work, had Tim Hortons nearby

  • on 10.11.2020

  • on 07.11.2020

  • on 01.10.2020

    The office is maintained very beautifully with Awesome staff. Kindly keep warehouse clean also. That's your earning source which pays you off.

  • on 19.03.2020

    Wish I can give zero star.... I ask them for the restroom and they said restrooms are not for public... Like seriously, Someone brought a load for you and you people can’t provide restroom.. Disappointing.... God bless them

  • on 15.12.2019

    They are provide the best customer service and their employees are very professional

  • on 22.04.2017

    First class service and great staff, we now use Aerostream for all our land based freight and logistics.

    Seriously why has no one else rated these guys 5 stars yet??

    We constantly phone asking for services which are either unfamiliar to or completely out of the realm of what they normally do and they bend over backwards for us and always get the job done. Well done team. Talk to their Ops manager Chris if you need a job done efficiently and expediently.

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